Company Description
Job Description
Epsilon is looking for an Account Supervisor to manage/execute automotive marketing projects per the direction of the client. The ideal candidate will need to operate in a fast-paced, data-driven environment and be responsible for managing all creative, data, and production integration points across Epsilon for direct marketing campaigns (email, sms, direct mail). Must be able to understand and articulate requirements as conveyed by internal or external Clients and have the ability to turn written and verbal instructions into actionable work start documents for creative, data, and production. Must be able to work on multiple deliverables simultaneously, manage change, and think critically to complete projects.
Responsibilities

• Own the campaign operations process from an Account perspective, including directing the internal teams, prioritizing all program and campaign deliverables, and keeping an organized status document.
• Write appropriate creative, data, and/or production documents detailing the inputs, outputs, timing, and personalization rules for the execution of each campaign.
• Build and manage project timelines to ensure all milestones are met.
• Partner with internal team members to ensure accurate execution and on-time deliverables.
• Work through program priorities, resource allocations, and escalations as necessary.
• Work independently and troubleshoot issues to determine effective and efficient resolutions.
• Develop and manage client relationship.
• Participate in client's marketing planning processes.
• Propose and promote strategic improvements to client's program.
• Plan for future marketing requirements beyond current marketing programs.
• Perform in a multi-task, fast-paced environment and be able to quickly adjust to change.

Qualifications

• Minimum Bachelor's Degree or equivalent experience preferred.
• Minimum 5 years' experience in account management with an emphasis on email, preferably in the automotive industry; digital marketing and direct mail a plus
• Proficient in MS Office (Word, Excel, and Outlook).
• Basic knowledge of martech tools and platforms a plus

Skills and Abilities

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Able to comprehend written and/or verbal instruction and translate it into clear documentation.
• Must be reliable, self-directed, and capable of using sound judgment to accomplish tasks and meet deadlines.
• Proactive and can anticipate needs, take initiative with excellent follow through, and requires little direction or supervision.
• Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones is required.
• Capable of problem solving, analysis, and decision making.
• Must be comfortable interacting with staff/colleagues of varying levels.
• Able to build relationships across various job functions.
• Can remain focused under pressure in a demanding environment.
• Strong understanding of the creative development process, including accurate intake of client direction and clear translation for internal teams.
• Extremely organized with a tremendous recall for day-to-day activities.
• Responsive.
• Self-Motivated.

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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