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Business Customer Support

    Keeper Security, Inc. is the creator of Keeper, the world’s most downloaded password manager and digital vault for mobile devices and computers. We are looking to recruit a rock star to work as a Business Customer Support Specialist in our Chicago West Loop office. We strive to create a work environment full of friendly, energetic and positive people who love helping others and have great communication skills. Some of your responsibilities would include:
  • Answers incoming customer calls, tickets & chats regarding billing issues, product problems, service questions and general customer concerns
  • Coordinating/Conducting Training and On-boarding for Clients
  • Up-Selling our Training & On-Boarding packages
  • Staying up to date on all product releases and company policy changes
  • Problem solving on the fly, turning problems into solutions seamlessly
  • Maintaining a high level of professionalism with customers and working to establish a positive rapport with every interaction

Requirements

  • College degree or equivalent work experience
  • Previous customer support experience
  • Technical proficiency with all types of technology, including smartphones, tablets and computers

Benefits

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.

Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

Health Insurance & Wellness Benefits

  • Medical, Dental, Vision

Retirement Planning

  • 401(k)

Vacation & Time Off Benefits

  • A generous PTO plan that celebrates your commitment and seniority.

Other Perks

  • Casual dress, outings, stocked kitchen, regular lunches.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

Location

Great West-Loop Chicago office with roof top deck access (and an office in sunny El Dorado Hills, CA for those who love the West Coast)

An Insider's view of Keeper Security, Inc.

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Paid Media Marketing Manager

What are Keeper Security, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Fitness Subsidies

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

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