Customer Success Manager at Arrive

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Arrive is looking for a Customer Success Manager to help onboard, nurture, and optimize our growing list of venue partners. With this opportunity, you’ll take on a portfolio of new and existing accounts and maximize these relationships through tactical and strategic efforts.

What you'll do

  • Serve as the primary point of contact to a portfolio of partners - both existing and new - within our Event & Venues vertical
  • Project manage the implementation of new partners, collaborating with both internal and external teams and removing any blocks for a timely and successful launch
  • Respond to daily partner requests ranging from a simple deep link for an email campaign to advising on product capabilities and solutions
  • Build and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholders
  • Help standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycle
  • Build and monitor sales and insights reports for internal and external use; forecast and track key account metrics
  • Understand and articulate partner needs / new feature requests to the Product team; identify product opportunities within and across verticals
  • Develop new business opportunities for existing partners and / or identify areas of improvement that maximize value proposition and drive revenue
  • Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
  • Proactively update partners on new product features or initiatives; facilitate product adoption and feedback

What you bring to the table

  • Bachelor’s degree; business or marketing majors are a plus
  • 3-5 years of relevant experience in account management of B2B clients
  • Proven project management expertise and the ability to manage multiple deliverables at various stages in an effective and efficient manner
  • Exceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clients
  • Ability to identify and implement scalable solutions for most common partnership integrations and internal activities
  • Strong analytical skills; the ability to identify business questions, know what data is necessary to answer those questions, and develop recommendations/guidance to partners based on that data
  • Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
  • Technical communicator with the ability to describe complex system flows and integrations clearly and succinctly 
  • Ability to work under pressure in high-visibility, fast-paced, and dynamic environments
  • Proficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement


We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty


What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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