Why project44?

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   

Key Accountabilities

• Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
• Form relationships and educate the customer on new product introductions and features to drive optimal product use
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
• Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering
• Facilitate Quarterly Business Reviews with customers
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
• Identify opportunities for upsell alongside sales and account management team
• Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills

• Experience working with fast-growth technology company, strongly preferred
• Experience in supply chain, strongly preferred
• First experience working with enterprise customers in Account Management, Customer Success or Consulting
• Experience working with a SaaS or platform product, preferred
• Comfortable presenting to leadership and in a large group
• Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
• Highly organized with a strong sense of urgency to meet deadlines
• Excellent client-facing
• Excellent German and English skills
• Some travel for key customer meetings and events

About project44  

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.