Company Description
Job Description
The Account Director will work in the pharmaceutical vertical to manage programmatic and strategic direction of email and digital marketing programs as well as manage client relationships relative to those programs. The individual must have a propensity for storytelling, problem solving, and be able to translate business requirements for successful digital marketing production.
Job Responsibilities:

• Direct and control the activities of a broad functional area through several department managers within the company.
• Participate with other senior managers to establish strategic plans and objectives.
• Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting.
• Estimating staffing and scoping for projects, including retainers and contracts.
• Develop and maintain relationships with clients through daily contact and ensures client satisfaction.
• Make final decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
• Participate in corporate development of methods, techniques and evaluation criteria for projects, programs and people.
• Regularly interact with executives and/or major customers. Interactions frequently involve skills such as negotiating or influencing matters of significance to the organization.
• Manage departmental structure, workforce planning, career development, training, planning and budgeting.
• Perform objective setting, performance appraisals, coaching
• Understand and apply how client base can benefit from marketing technology, Epsilon products and services as well as what other external products tools typically drive success and to provide recommendations and solutions to our clients.
• Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.
• Contribute subject matter expertise for new business initiatives.
• Oversee account staff and supervise all activity related to the client account.

Knowledge & Skills

• Strong knowledge of the email marketing landscape and industry knowledge that enables value-add dialog with clients to align with Epsilon capabilities to innovate and drive growth
• Ability to identify and create opportunities to partner with internal and external stakeholders to improve processes and practices
• Ability to work independently and mentor junior team members
• Ability to adapt to rapidly changing expectations
• Strong time management and organizational skills - ability to recall day-to-day activities while managing multiple projects efficiently.
• Excellent communication skills - must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums.
• Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives.
• Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success.
• Proven record of building long-term relationships both internally and externally.
• Ability to coordinate projects and lead projects across functional teams.

Background/Skills Required:

• 8+ years of Direct Marketing, Agency and/or Email Marketing experience preferred
• Healthcare/pharmaceutical digital marketing experience required
• Bachelor's degree in Business, Marketing or Communications, MBA preferred.
• Excellent written & verbal communication skills.
• Proven track record in execution of detailed projects and ability to demonstrate critical decision-making skills.
• Experience managing marketing programs for multiple client programs, including strategic planning, project execution and results analysis. Strong emphasis on digital marketing and email programs.
• Willingness to travel

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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