eCommerce Merchandising Manager, Zoro Tools

| Northwest Suburbs

Ecommerce Merchandising Manager (Zoro.com)

Location: Buffalo Grove

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Sr. Manager of Searchandising, this role will execute merchandising and on-site customer experience improvements across a large product assortment on Zoro.com.

Primary Function:

The Manager of Ecommerce Merchandising is responsible for developing and executing onsite category merchandising and customer experience strategies for 4 key categories that represent approximately $30M-$70M revenue/year.

  • Develop category growth roadmap and execute strategic customer-experience enhancements
  • Serve as the Category Subject Matter Expert and demonstrate deep category knowledge in 1) Shopping Behavior 2) Customer Insights and 3 )Product Knowledge
  • Optimize product findability allowing customers to effectively and quickly search and navigate to the right product on Zoro.com
  • Collaborate cross-functionally to optimize product assortment, develop paid search landing strategies and customer vertical experiences
  • Increase key category metrics including: add-to-cart, conversion, revenue, lines per order, LTV and AOV by using customer analytics to test and improve on-site merchandising, product taxonomies, onsite navigation and category search experience
  • The role reports directly to the Sr. Manager, Searchandising and will have no direct reports

Principal Responsibilities:

  • Develop category level strategy and framework, to grow product category performance including: optimized product presentations, navigational hierarchy, attribute facets, onsite search relevancy, competitive research and deep understanding of customer category buying behaviors
  • Drive personalization through enhancing recommendation strategies, feeding relevant accessory and cross-sell data as well as executing recommendation tool tests
  • Develop and report quarterly on category performance including actual vs. goal, tactic & strategy execution, analytic insights and key action items
  • Lead content optimization efforts by working closely with Specialists and Content Teams
  • Optimize the navigation experience including: conducting user and competitive research, implementing tests, analyzing shopping behavior and executing hierarchy changes
  • Optimize the search experience by monitoring category search trends and performance, improve product data to bring back most relevant results, merchandise result sets including re-directs and biasing as well as manage facet display
  • Consistently collaborate with teams across the organization to grow category including but not limited to: Product, UX/UI, Analytics, IT, Pricing and Acquisition
  • Regularly present company-wide and to leadership on category insights, performance and lessons learned
  • Manage key Zoro projects and initiatives by coordinating stakeholders, keeping projects moving and driving follow-through from start to completion
  • Merchandise primary and enhanced content based on tiered prioritization including images, videos, product reviews and buying guides
  • Marry customer needs with online/eCommerce category merchandising best practices, and help define best in class customer/category online experiences through constant test/learn/optimize strategies

Drives Customer Experience:

  • Enhance the customer experience by improving how customers find and buy products from a prioritized set of revenue driving categories
  • Drive Sales, conversion, and AOV by improving the presentation of products across the customer’s onsite experience

Qualifications

  • Bachelor’s Degree
  • 5-7 yrs. experience in eCommerce merchandising or on-site product ownership
  • Advanced knowledge of creating custom reports in Google Analytics, Adobe Analytics or Site Catalyst
  • Advanced knowledge of product information management systems (PIM) and content management systems (CMS)
  • Strong drive and determination to see projects through from concept to execution Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo
  • Strong working knowledge in applying data to drive strategies and business decisions
  • Exceptional communication skills and the ability to prioritize multiple projects effectively
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession
  • Advanced, holistic knowledge of ecommerce environment

ADDITIONAL INFORMATION

see if we are normal at: http://www.zoro.com/pages/zoro_info/careers/

meet some of the skulk at: http://www.zoro.com/pages/zoro_info/bios/

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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