eCommerce Searchandising Specialist-Zoro

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ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Sr. Manager of Searchandising, the role will execute merchandising and search optimizations across the product assortment on Zoro.com.

Primary Function:

  • The eCommerce Searchandising specialist is responsible for executing on merchandising and onsite search tasks for Zoro.com’s product assortment
  • Use analytics to perform pre/post analysis of metrics related to key tasks executing on
  • Help customers effectively and quickly navigate to the right product and solution on Zoro.com
  • The role reports directly to the Sr. Manager of Searchandising and will have no direct reports
  • Principal Responsibilities:

  • Actively execute product optimization within prioritized L3 categories – including but not limited to product titles, attribute normalization, variant creation, product categorization
  • Perform SEO research and publishing across prioritized categories
  • Collaborate cross-functionally with product, IT, UX/UI and analytics teams to drive enhancements for a better on-site customer experience
  • Analyze category trends and identify key website metrics
  • Identify content gaps and work with category managers on acquisition
  • Become a subject matter expert of tool sets utilized and identify opportunities for improvements
  • Drives Customer Experience:

    • Enhance the customer experience by improving how customers find and buy products from a prioritized set of revenue driving categories
    • Drive Sales, conversion, and AOV by improving the presentation of products across the customer’s onsite experience

    Qualifications

    • Bachelors Degree
    • 1-3 yrs. experience in eCommerce merchandising
    • Strong knowledge and/ or curiosity in using data to drive business decisions
    • Motivated and entrepreneurial with a strong understanding of eCommerce
    • Hands-on experience in digital space including ecommerce, website development or any digital products
    • Intermediate knowledge of Google Analytics, Adobe Analytics or Site Catalyst
    • Ability to communicate and work effectively with all levels of management
    • Excellent communication, organizational skills, ability to manage multiple projects effectively
    • Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo

    Preferred but not required:

    • Experience in SEM, SEO and onsite search
    • Experience with SOLR, Endeca, GroupBy Searchandiser, Google Search Appliance or similar Onsite search engines

    ADDITIONAL INFORMATION

    see if we are normal at: http://www.zoro.com/pages/zoro_info/careers/

    meet some of the skulk at: http://www.zoro.com/pages/zoro_info/bios/

    Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
      • JavascriptLanguages
      • PythonLanguages
      • RLanguages
      • SqlLanguages
      • DjangoFrameworks
      • Vue.jsFrameworks
      • MongoDBDatabases
      • Google AnalyticsAnalytics
      • LookerAnalytics
      • OptimizelyAnalytics
      • CanvaDesign
      • IllustratorDesign
      • PhotoshopDesign
      • BasecampManagement
      • ConfluenceManagement
      • Google DriveManagement
      • Google DocsManagement
      • Google SlidesManagement
      • JIRAManagement
      • HootsuiteCMS
      • Google HangoutsCollaboration
      • SlackCollaboration

    Location

    One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

    An Insider's view of Zoro

    How do you collaborate with other teams in the company?

    The autonomy with which I collaborate with people across our growing company is my favorite aspect of being on the Zoro team. I have the trust and freedom to solve fun problems daily with experts in engineering, design, supply chain, marketing, architecture, and dozens more. The bonus is having the privilege to be my true self in every interaction.

    Geremy

    Sr. Manager, Project Management

    How has your career grown since starting at the company?

    I was given the opportunity to broaden my experience by moving into the Finance org. With this move, I have gained a new perspective, which has resulted in an evolving approach to solve business problems. I attribute much of my success and growth to my team, peers, and leadership, and am thankful for their continued support and mentorship.

    Nimit

    Sr. Manager, Finance

    What does your typical day look like?

    As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

    Margaret

    Sr. Financial Analyst

    What are Zoro Perks + Benefits

    Zoro Benefits Overview

    Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized café inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee-led culture committees
    Hybrid work model
    In-person all-hands meetings
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    Through period live trainings and webinars, it is important for all of our Zoro team members to collaborate, ideate, operate without bias!
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Zoro has an Inclusion Council comprised of a diverse group of team member volunteers across all levels within the organization to build awareness and strategize on DEI initiatives.
    Hiring practices that promote diversity
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Pet insurance
    Optional Voluntary Benefit
    Wellness programs
    Discount partnership with Sky Fitness.
    Team workouts
    We've offered yoga, kickboxing, mindfulness, walk-a-thons, and other sessions for our team members to explore ways to strengthen physical, emotional and spiritual wellness.
    Mental health benefits
    Financial & Retirement
    401(K)
    401(K) matching
    3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
    Company equity
    Zoro has a discretionary Long-Term Incentive Program available to certain positions within the organization.
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave
    Generous parental leave
    Family medical leave
    Adoption Assistance
    We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
    Company sponsored family events
    Vacation + Time Off
    Generous PTO
    Starting at 18 days per year with carryover option of up to 5 days.
    Paid volunteer time
    We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
    Paid holidays
    Zoro offers all employees paid time off to observe all major holidays.
    Paid sick days
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
    Company-sponsored outings
    We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
    Free snacks and drinks
    All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
    Some meals provided
    Company-sponsored happy hours
    Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
    Onsite office parking
    Recreational clubs
    Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
    Relocation assistance
    Fitness stipend
    Meditation space
    Mother's room
    Onsite gym
    Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
    Professional Development
    Job training & conferences
    Tuition reimbursement
    Tuition reimbursement is subject to an application process and appropriate business case for approval. Reimbursements for the first $5,250 & reimbursement at 50% of costs above that annually.
    Lunch and learns
    Promote from within
    Continuing education stipend
    Continuing Education stipend is subject to an application process and appropriate business case for approval.
    Continuing education available during work hours
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
    Personal development training

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