Enrollment Specialist at Bento for Business

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At Bento, we believe that there’s a better, more inclusive way for all businesses to access the financial services they need. A key component of our strategy is to provide world-class support to our prospective and existing customers to ensure they’re getting the most out of Bento from Day 1. We genuinely care about our customers and are dedicated to providing them the best possible product and experience at each and every touchpoint.
We are looking for a responsible and organized Enrollment Specialist to advise and guide candidates in the enrollment process. The Enrollment Specialist will be part of Bento’s Customer Success team and responsible for assessing applications, handling documentation, collecting information, entering data and providing customer service.
To be successful as an Enrollment Specialist you should be able to assess the eligibility of candidates for specific programs, make recommendations, and maintain meticulous records. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy. You should know how to maximize your time, and feel comfortable corresponding on the fly both via email and, eventually, over the phone.

Your day to day will include:

  • Ensuring customers have a full understanding of process and requirements to move efficiently through our application pipeline 
  • Collecting information and qualifying applicants for enrollment
  • Ensuring that applications are completed correctly and that the required supporting materials have been provided
  • Entering, updating and reviewing data and records
  • Providing guidance and recommendations to applicants and prospective candidates
  • Corresponding with applicants in writing (email) and over the phone

The ideal candidate:

  • Is experienced in curating personalized customer service touchpoints
  • Can balance efficiency with excellent customer service
  • Is meticulously detailed and great at spotting trends
  • Can demonstrate experience in handling sensitive, confidential information
  • Is organized, with an ability to stay focused on assigned tasks
  • Is skilled at providing thorough, friendly, informative support to customers 
  • Is not afraid to ask questions or make suggestions to improve a process or customer experience
  • Is available to work Fridays through Tuesdays, 15 - 20 hours per week
  • Is familiar with Zendesk and Salesforce
  • Can pass a background check and has a list of professional references

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • ChartioAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • PardotEmail

Location

Centrally located in the loop--we're convenient to transit, close to the river, and high in the sky.

What are Bento for Business Perks + Benefits

Bento for Business Benefits Overview

We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential. Our office in the Loop is conveniently located near public transportation. Come join us!

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bento's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
Disability insurance covers 67% of annual salary.
Dental Benefits
Bento's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision Benefits
Bento's vision insurance plan provides 100% coverage for annual eye exams, and lenses after a $20 copay. Frames and contact lenses are covered up to $130.
Health Insurance Benefits
Bento's health insurance plan with UHC covers most employees' out-of-pocket costs, depending on several plans to choose from based on personal preference.
Onsite Gym
Bento employees are eligible for free membership in the fitness center located in our building, complete with new fitness equipment, classes and locker room.
Retirement & Stock Options Benefits
Company Equity
Bento offers stock options to all employees.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Bento offers flexible work hours based on approval by your manager.
Vacation & Time Off Benefits
Unlimited Vacation Policy
All Bento employees can take as many days off as they need, all year, provided they work it out with their manager and give sufficient notice.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
T-shirts and jeans are the norm although we do have the occasional 'funny hat' day!
Commuter Benefits
Bento offers pre-tax commuter benefits for all employees.
Company Outings
We have an annual team outing and a holiday party, as well as other fun outings on occasion.
Stocked Kitchen
The kitchen is always stocked with artisanal coffee, tea, sparkling water, fruits, and a variety of healthy snacks suggested by employees.
Happy Hours
Happy hours are hosted on occasion.
Professional Development Benefits
Cross functional training encouraged
Online course subscriptions available
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