Field Account Manager - Midwest

| Remote
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Arrive is looking for a Field Account Manager to support the growth of our consumer products (Arrive and all partner products) and Operator relationships within the midwest region. Reporting to the Regional VP of Market Development, this person will be responsible for providing on-the-ground support to our supply partners by means of regular site visits and frequent phone and email correspondence - strengthening relationships and driving a better consumer experience

What you'll do

  • Inform and educate operators on new and existing product offerings and experiences - ensuring a strong understanding and adoption to maximize revenue
  • Develop and strengthen relationships with parking providers and asset owners/managers to ensure the best location, highest availability, best pricing, and highest margin – all in the name of an optimal driver experience
  • Create new operator partnerships and increase inventory coverage by effectively articulating value proposition
  • Deliver an exemplary level of customer service to existing partners
  • Onboard and train new accounts and ensure best practices are implemented and upheld at each facility
  • Manage conflicts and work closely with partners to implement value and price optimization strategies
  • Work closely with Customer Experience, Merchandising, and Product to prioritize product improvements
  • Partner with clients and Arrive Seller Support to provide specific reporting deliverables and execute ad hoc requests
  • Strengthen the Arrive brands among operators and find ways to create value outside of revenue
  • Communicate and coordinate with partners and internal stakeholders regularly to ensure quality standards, timelines, and deliverables are being met. 
  • Work with teams/colleagues within other subsidiaries of our parent organization - Flash - to support overall growth strategy for the combined company

What you bring to the table

  • 2+ years of proven experience in sales or business development (experience in the parking & transportation industry or related field, highly preferred). Bachelor’s degree preferred, but not required
  • Ability to digest the competitive landscape and maintain market pulse with parking operators – understanding potential conflicts of interest and developing long term strategies that prove mutually beneficial
  • Positive, energetic, and entrepreneurial personality
  • Excellent written and verbal communication and the ability to interface with stakeholders at all levels
  • High level of business acumen, a professional demeanor, and integrity
  • Commitment to quality and ethical standards – truly a partner to your clients
  • Strong listening and interpersonal skills with specific attention to customer service
  • Proficiency with Microsoft Office-related products, Google Docs, Google Analytics and experience with Salesforce.com, HubSpot, or similar CRM tools. Experience with a variety of business intelligence tools, such as Looker or Tableau, a big plus.
  • Comfortable in a constantly changing environment with a strong desire to learn, grow and succeed

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
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    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
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    • ExpressFrameworks
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    • MySQLDatabases
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    • AxureDesign
    • IllustratorDesign
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    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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