ABOUT US

We build tools for 100+ brands and retailers in the ecommerce space that help them offer free two-day shipping, same-day delivery, and product expansion into new marketplaces -- keeping them several steps ahead of the curve in a rapidly changing industry.

We are a purpose and culture driven organization that prides ourselves on connectivity, equality, diversity and inclusion. We are committed to our people as a service-oriented company as our people are at the heart of everything we do.

We are Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland and we operate as a subsidiary of FedEx Services.

ABOUT THE ROLE

Our Partner Success team is an elite team of client-facing problem solvers who help offer tools to retailers that help equip them in a fast-changing landscape. We’re seeking account managers that will make ShopRunner a relevant, long-term, value-creating partner to each of the 100+ retailers in the ShopRunner network.

As a member of the partner success team, you’ll tend to your own part of the portfolio of brands. In this new age of ShopRunner and new age of retail, we are assembling a team who can ensure we’re meeting client needs at the highest level possible, bringing new product ideas to life by way of perpetual feedback between retailers and our product and tech teams. Ultimately, we’re looking to tell the story of our value proposition by way of business reviews and relationships, bridged by data that becomes more sophisticated every day we continue to build our products.

WHAT YOU’LL DO  

• Effectively engage partners in discussions on business performance, existing product and service ideas, and partner’s strategic initiatives.
• Own broad relationships across the partner organization, and cultivates those through in-person meetings, ongoing dialogues, and partner entertaining
• Navigate challenges and objections from partners in real-time discussions both in person and via conference.
• Use data to build ShopRunner business case and address partner inquiries or concern, and can effectively communicate results of internal analyses to partners.
• Collaborate with team on negotiation strategies for partner renewals, and can successfully execute on those strategies to drive to contract renewals.
• Communicate internally and with partner about financial performance and impact of new deal models.
• Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners.
• Aggregate and deliver key retailer insights to Product and Marketing organizations in structured, consistent, and proactive manner.
• Amplify the voice of retailer across organization through multiple touch points.
  

WHAT WE'RE LOOKING FOR:

• 5-7+ years in a client-facing account management or business development type position 
• Ability to work effectively with senior business leaders 
• Robust understanding of the ecommerce retail landscape is a huge plus.
• 5-7+ years working with data insights and turning them into actionable strategies.
• A track-record of growing accounts and earning trust 
• Experience building and delivering impactful presentations to executive-level decision-makers
• Negotiation skills as evident from previous experience working within varying cost structures
• A team mentality and working closely with others and both sharing insights and challenges 
• Intermediate to Advanced Excel, PowerPoint, & Google Docs skills
• A problem-solver who loves to deliver high quality support 
• Someone comfortable with travel (30% of the time)

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.