Snapsheet
We make Insurance simple, for everyone.
Chicago, IL
Remote

Remote Customer Success Specialist

| Chicago | Remote
Apply now
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As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office.

You work well under pressure and exhibit a high sense of urgency. You are a go-getter and a curious investigator who is not afraid of a challenge. You are ready to adapt to any situation and take complete ownership in finding the best solution. We are looking for top-notch customer service professionals who thrive in an environment of friendly competition, and are confident self-starters.

Sound like you? Keep reading for more detail.

Your Day-to-Day

  • Get connected with customers from the comfort of your home
  • Hours of the position: 10:00 am to 7:00 pm cst 
  • High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
  • Communicate effectively over the phone, email, and text
  • Utilize CRM technology to log all customer interactions
  • Maintain detailed files for documentation
  • Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
  • Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
  • Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Your Qualifications

  • Previous experience in a customer service environment
  • Excellent communication (written & verbal) and time-management abilities
  • Highly driven and competitive in nature
  • Desire to work in a startup environment, with proactive mindset and minimal supervision
  • Experience with CRM software (e.g. Salesforce) major plus
  • Experience with a call center and/or general insurance knowledge a plus
  • Exceptional attention to detail
  • Well organized and strong work ethic
  • Outgoing, personable and fun
  • Proven track record of adaptability in a fast-paced environment

What We Offer

  • Very competitive compensation
  • Work-from-home opportunity
  • Significant growth and advancement opportunities
  • 401k and paid time-off
  • Medical, dental and vision coverage

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Where we are

Located in the heart of the loop our HQ is surrounded by various public transit options for an easy commute.

Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
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What are Snapsheet Perks + Benefits

Snapsheet Benefits Overview

Snapsheet promotes employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through Snapsheet’s annual company survey, we are able to keep a pulse on the benefits most important to employees and pivot where needed. Snapsheet fosters a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

Culture
Volunteer in local community
Snapsheet hosts and participates in charitable events and volunteer opportunities throughout the year. In addition, each employee can take a day to give back to their community in their own way.
Partners with Nonprofits
Snapsheet partners with Non Profits such as Gift Giving with Hunter Perkins Elementary School for the holiday season, Make-A-Wish Walk For Wishes and local Food Drives.
Friends outside of work
Eat lunch together
Intracompany committees
Enthusiast Circles: Running Club, AWW Snap it’s Food, Superior Support, Sneaker Enthusiasts, Golfers, Gamers, Identity Circles: Pride, Women’s Advocacy Group, Parent Support in a Snap, Snapsheet
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA allows you to save up to 30% on your eligible healthcare and/or dependent care expenses every year.
Disability Insurance
Employees can elect to enroll in Voluntary Life Insurance, Short Term Disability and/or Long Term Disability.
Dental Benefits
Snapsheet offers a free dental plan along with a more robust paid plan.
Vision Benefits
Snapsheet offers a free vision plan along with a more robust paid plan.
Health Insurance Benefits
Snapsheet offers two PPO plans and an HMO through BCBS. Additional offerings include domestic partner coverage and up to 6 infertility treatments.
Life Insurance
Wellness Programs
Annually we offer a wellness week as a jumpstart for employees to make healthy choices in their everyday life. Employees can catch some vitamin D on our beautiful rooftop or relax in our nap room.
Onsite Gym
Our new in-building gym is available to employees before, after, and during work. The gym offers top-notch equipment and a variety of workout classes from yoga to kick-boxing.
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Our 401(K) plan offers a broad selection of stocks, bonds and international index funds to choose from as well as Target Date Funds for those who prefer a simplified, age-based investment solution.
401(K) Matching
Snapsheet will match 100% of the first 3% of compensation and 50% of the next 2% of compensation. For example, if an employee contributes 5% of their salary they will receive a 4% match from Snapsheet
Child Care & Parental Leave Benefits
Generous Parental Leave
Our Baby On Board Program includes a nesting work from home period, paid parental leave, and a flex back period to help return from leave.
Flexible Work Schedule
Our core hours are 9:00 AM CT - 5:00 PM CT, but we understand that things happen and encourage our employees to chat with their manager to allow for flexibility.
Remote Work Program
Our estimators and estimating managers work from home all across the country. At HQ, employees have the opportunity to work from home if it makes sense for their role/team.
Family Medical Leave
Snapsheet offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Our Baby On Board Program includes a nesting work from home period, paid parental leave, and a flex back period to help return from leave.
Company sponsored family events
Snapsheet holds an annual company picnic.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Exempt employees have unlimited vacation time so they can take as many days as they need, providing it is approved by their manager.
Generous PTO
Non-exempt employees start with 10 days of paid time until they reach their 1-year anniversary when it increases to 15 days. At year 3, employees are eligible for 18 days of PTO.
Paid Volunteer Time
Each employee receives an extra day to take the time to give back to their community.
Paid Holidays
Snapsheet offers employees 7.5 days of holiday pay to observe all major holidays.
Paid Sick Days
Snapsheet offers 7.5 sick days to employees.
Perks & Discounts
Beer on Tap
Every Friday Snapsheet offers a rotating selection of 4 beers (including a rose) during happy hour.
Casual Dress
Snapsheet does not have a dress code policy.
Commuter Benefits
Snapsheet offers pre-tax transit and parking benefits including Ventra, Metra, and ParkChek Pre-Tax Programs. We also provide discount parking with Parkwhiz.
Company Outings
We believe it’s important to take time out to celebrate as a team, whether it be quarterly team outings, the company-wide summer picnic or the annual holiday party.
Game Room
Employees are encouraged to take a break and use the game room which includes multiple televisions, video games, ping pong tables, virtual reality arcade, and pop-a-shot.
Stocked Kitchen
Snapsheet has two fully stocked kitchens including unlimited snacks, cereal, coffee, tea, soda and of course la croix.
Some Meals Provided
Once a month Snapsheet provides a catered ‘Fun Lunch’ with exciting themes and unique caterers so our employees can experience foods from all different cultures.
Happy Hours
Snapsheet has weekly happy hours every Friday. Employees are encouraged to head into the kitchen to enjoy chatting with their coworkers over a beer or glass of wine.
Recreational Clubs
Snapsheet sponsors office sport leagues year round including bowling, kickball, and beach volleyball.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Snapsheet offers a wide range of training programs to all employees including management and leadership development.
Diversity Program
Lunch and learns
At monthly Snippets we deep dive into each department, quarterly town-halls keep everyone in the know, and breakfasts with execs allow employees a chance to ask questions to leadership in small groups
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Snapsheet, we keep our perks & benefits useful and simple because what matters most to us is creating a work environment where our people feel empowered to create, build and innovate. We think the biggest perk to working at Snapsheet is that cultivating an inclusive and supportive work environment for all is our top priority. At Snapsheet we have made a commitment, The Snapsheet Promise, to “create a working culture that respects the differences among colleagues and encourages individuals to contribute their best within an environment that is inclusive, open, flexible and fair….” We launched the Snapsheet Promise with an executive workshop for managers and an Unconscious Bias training for employees. To ensure everyone has a say in Diversity & Inclusion, Snapsheet created an employee run D&I Committee, which develops and drives initiatives to educate, celebrate and recognize employees from all walks of life.

Every single employee is encouraged to contribute to Snapsheet’s future. We give employees the tools to make an impact from sharing ideas at breakfasts with Executives, to living values that urge action and creativity, employees take pride in knowing they make an impact.

We promote employees’ well-being with competitive compensation and benefits packages that include generous paid time-off, flexible scheduling, remote opportunities, parental leave and a 401K match program. Through our annual company survey, we keep a pulse on the benefits most important to employees and pivot where needed. We foster a team-oriented community by offering various social opportunities with regular Friday happy hours, milestone celebrations, team outings and company sponsored sports leagues.

The spirit of hard work and empathy go beyond the walls of the office, as our Community Outreach Committee drives initiatives that positively impact local and global communities. From an annual canned food drive, to a company bike-a-thon to support autism research, we encourage employees to volunteer on a regular basis. Beyond the local community, we developed a partnership with Ignite, sending three employees to a developing country every year to give employees experiences that blend cultural immersion, community engagement and adventure.

At Snapsheet we believe that no matter the process, it can be improved until it makes life easier. Through a supportive work environment and philanthropic outreach, we will continue working to make the world better - starting from inside the office.

An Insider's view of Snapsheet

How does your team reward individual success?

Engineers that take initiative in driving product or architecture decisions are rewarded by being given more ownership in that area. We have Hack Days every other Friday which allows Engineers to build proof of concept projects that demonstrate the value of an idea. Strong ideas often become roadmap projects with that individual taking the lead.

Ryan

VP of Engineering

What projects are you most excited about?

Our machine learning initiatives are very exciting! We have a lot of data, which means we have enough training data to build sophisticated and accurate models. We have data of all different formats too, and the sky's the limit on how we can use it. It feels amazing to train and build a model that can perform tasks just as well as a human can!

Susannah

Software Engineer - Data

What does career growth look like on your team?

We’ve recently launched career pathing for each department in which career growth and expectations are clearly defined. Because our managers are focused on coaching and teams are focused on collaborating, all employees are developing each day through dynamic coaching, challenging projects and collaboration with peers.

Sarah

Director of Talent Management

What is your vision for the company?

I started this company to not only be a game-changer in the industry but to also build a culture where every person feels respected and values doing the right thing. You may hear me welcoming new hires to the ‘Snapsheet Family’. Employees should be empowered to bring ideas, make things happen, and in a word, THRIVE.

Brad

Founder & CEO

Snapsheet Jobs in Chicago
28

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Strategy and Implementation Manager

Snapsheet
Chicago
3 hours ago
+58
Snapsheet is looking for a Strategy and Implementation Manager! Do you want to be part of one of the fastest growing InsurTech companies in Chicago? Do you want to help the largest companies in the world transform their organizations? Do you want to ideate and implement the latest and most advanced technologies? If you answered “Yes,” then you should join our Strategy and Implementation team at Snapsheet.   The Strategy and Implementation team is

QA Engineer

Snapsheet
Remote
1 day ago
+58
As a Quality Assurance Engineer at Snapsheet, you are a solver - building test systems and processes that will improve what we have in place currently and prevent issues proactively. You thrive in an environment where you are working with a team of software developers, QAs, and designers in a fast-paced, agile development environment. You enjoy identifying any potential quality issues through system testing and acceptance testing on various Snapsheet features. Additionally, as a QA Engineer, you accelerate the delivery and maintain the high quality of Snapsheet products as they continue to grow and expand.

SaaS Sales Executive

Snapsheet
Chicago
5 days ago
+58
We are looking for a SaaS Sales Executive to join our team here at Snapsheet! As a SaaS Sales Executive at Snapsheet, you will use your consultative sales expertise, relationship management skills, and strong knowledge of the insurance industry to foster partnerships with current and potential software clients. A deep understanding of enterprise software solutions combined with strong P&C claims domain expertise allows you to bring a prescriptive

Talent Acquisition - Recruiter

Snapsheet
Chicago
5 days ago
+58
As a Recruiter at Snapsheet you will directly impact one of our most valuable assets: our people. You lead the charge for finding the best talent to join departments across our Organization from tech to marketing to sales and beyond. You own the full-cycle recruiting process finding innovative and strategic ways to source, interview, and close. You are the expert for your hiring managers, implementing best practices for efficient hiring and

Business Development Representative

Snapsheet
Chicago
1 week ago
+58
With your expertise, you will play the dual role of a new business generator, identifying and qualifying opportunities in the market, and a business development rep, ensuring Snapsheet’s strongest response in new business opportunities. You are highly collaborative and will partner closely with Marketing, Sales, and the broader team providing sales support. As a Business Development Rep at Snapsheet, you will drive activity across Snapsheet’s software products. You have a track record of successfully generating new sales opportunities through self-led outbound initiatives and possess grit and creativity to find entry points within target segments. You have a knack for assessing a client’s situation and buying position and will use that expertise to focus Snapsheet’s sales professionals on qualified prospects. Your business development expertise will allow you to serve as Snapsheet’s primary point of contact for critical business development initiatives. You know how to resonate with client needs, bring a clear articulation of a value proposition and differentiators, and understand how to frame opportunity and impact. Performing a critical role in Snapsheet’s go-to-market organization and in an environment with aggressive growth targets, you will be expected to report daily on your progress, with an openness to pivoting your strategy along the way to ensure success. You are a critical thinker and a builder who prefers an environment where you can create your path to success instead of following an already established process. You are driven and confident with a strong sales and business development background to contribute as part of a fast-moving start-up.

Product Marketing Manager

Snapsheet
Chicago
1 week ago
+58
Snapsheet is looking for a Product Marketing Manager to join our team! As a pioneer in virtual appraisals and a leader in claims automation, the demand for Snapsheet’s leading insurance claims software platforms has never been greater. As a result, we are looking for a passionate, results-driven product marketing manager to help lead the marketing effort to grow our customer base and meet market demand.  As the Snapsheet Cloud product marketing

Talent Development Lead

Snapsheet
Chicago
1 week ago
+58
We are looking for a Talent Development Lead to join our growing team! As a Talent Development Lead, you are a critical problem solver and a champion of Snapsheet culture. You easily build relationships and trust with all levels of an organization. You are a ‘people person’ and love interacting with others. You identify areas of opportunity before anyone else and you not only come up with an effective approach to tackle them, you execute the

Payment Sales Executive

Snapsheet
Chicago
2 weeks ago
+58
We are looking for a Payments Sales Executive to join our team here at Snapsheet! As a Payments Sales Executive at Snapsheet you drive the growth of our Payments product delivering our solution to new and existing customers. With a strong knowledge of banking and treasury, you manage and grow the relationships with our banking partners. Additionally, you work with our carriers to strategically broaden our network of vendors (bodyshops, salvage,

Product Manager

Snapsheet
Chicago
2 weeks ago
+58
Ability to build alignment around the product roadmap. You should have an assertive, direct communication style with a flair for inspiring and motivating others. Experience leading substantial aspects of product management. That means identifying opportunities, defining a product roadmap, creating business cases, driving execution activities, and measuring results. Experience translating objectives into specific tactical plans. You’ll need to define, measure, and improve key product metrics.

Engineering Manager

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on The Snapsheet Claim Engagement Platform is a software-as-a-service solution bringing modern technology and processes to claims organizations

Appraisal Sales Executive

Snapsheet
Chicago
2 weeks ago
+58
We are looking for a Sales Executive to join our team here at Snapsheet! As an Appraisal Sales Executive at Snapsheet, you will focus on growing our new accounts and expanding our offering with existing clients for our Auto Appraisal business. Our service and software product offering allows P&C carriers to utilize our team of the best estimators and proven customer service team to quickly resolve claims for their customers utilizing our end-to

Remote Customer Success Specialist

Snapsheet
Chicago
2 weeks ago
+58
As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office.

Senior Software Engineer - SRE

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, Site Reliability Engineering ensures that our technology is reliable, scalable, and that our development team is productive.

Software Engineer - Claim Engagement

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on The Snapsheet Claim Engagement Platform is a software-as-a-service solution bringing modern technology and processes to claims organizations

Senior Software Engineer - Snapsheet Transactions

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading tech company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are always looking for ways to use software to solve challenging problems that businesses face. Snapsheet Transactions was born

Senior Software Engineer - Rental Platform

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are always looking for ways to use software to solve challenging problems that businesses face. Rental Platform was born

Senior Software Engineer - Data

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry-leading tech company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on Snapsheet is truly a data-driven company and is powered by the Data Team’s work. As a member of the Data Team, you will work on analytics

Staff Software Engineer - Transactions

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are always looking for ways to use software to solve challenging problems that businesses face. Snapsheet Transactions was

Staff Software Engineer - Data

Snapsheet
Chicago
2 weeks ago
+58
Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms and products that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on as a Staff Software Engineer on our Data Team  Snapsheet is truly a data-driven company and is powered by the Data Team’s work. As a member of

Staff Software Engineer - CORE + R&D

Snapsheet
Chicago
2 weeks ago
+58
About Snapsheet Snapsheet is an industry leading tech company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are constantly focused on building innovative solutions and utilizing the latest technology to drive efficiencies and build a

Staff Software Engineer - Claim Engagement

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry-leading tech company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on The Snapsheet Claim Engagement Platform is a software-as-a-service solution bringing modern technology and processes to claims organizations. As a

Software Engineer - SRE

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, Site Reliability Engineering ensures that our technology is reliable, scalable, and that our development team is productive.

Software Engineer - Snapsheet Transactions

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry-leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are always looking for ways to use software to solve challenging problems that businesses face. Snapsheet Transactions was

Software Engineer - Rental Platform

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are always looking for ways to use software to solve challenging problems that businesses face. Rental Platform was born

Software Engineer - Data

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry-leading technology company building products that make insurance simple, for everyone. We create platforms and products that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on Snapsheet is truly a data-driven company and is powered by the Data Team’s work. As a member of the Data Team, you will work on

Software Engineer - CORE + R&D

Snapsheet
Chicago
2 weeks ago
About Snapsheet Snapsheet is an industry-leading tech company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry. What you will be working on At Snapsheet, we are constantly focused on building innovative solutions and utilizing the latest technology to drive efficiencies and build a

Estimator

Snapsheet
Remote
3 weeks ago
As an Estimator at Snapsheet, you are highly competitive and motivated by constant improvement. You are an effective communicator, whether you are emailing a request to your peer or talking with a body shop. You love working in an ever-evolving environment where an openness to feedback and the ability to adapt is highly valued. Identifying and resolving the day-to-day challenges involved in writing estimates as well as solving more complex problems is what gets you out of bed in the morning, and you want to work for a company where you can make a real impact. The best part is, you do it all from the comfort of your home office!

Customer Success Specialist - Bilingual

Snapsheet
Remote
3 weeks ago
As a Bilingual Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office. You work