Sales Operations Leader at 3Cloud

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SALES OPERATIONS DIRECTOR

3Cloud is a premier cloud-based technology services firm helping enterprise clients transform their business by leveraging Microsoft Azure and ancillary IT solutions. Our values include: Do the Right Thing, Passion for Clients, Win Together, Technical Brilliance, Entrepreneurial Passion, & Have Fun.

3Cloud’s architects, engineers, and consultants average more than 15+ years of designing, building, and deploying IT solutions that aid clients in accelerating innovation, operating more efficiently, and disrupting industry to define new business opportunity. As a Microsoft Gold-Certified partner, we specialize in Microsoft Azure migrations, cloud-scale custom application development, Open Source technologies, IoT, Big Data, Analytics, and DevOps achieved through Azure-enabled infrastructure automation. 3Cloud is headquartered in Chicago with an additional office in Dallas.

JOB DESCRIPTION

This position is responsible for responsible for developing and driving the Sales Operations strategy, including fiscal year planning, territory mapping, compensation plan design/administration, complex deal structuring, sales communications and supporting all functions essential to the overall productivity and effectiveness of the sales organization.

 

RESPONSIBILITIES

  • Responsible for all aspects of planning, reporting, forecasting management, sales process optimization, sales development, territory planning, and sales compensation administration
  • Provide input/guidance to sales leadership on offerings and pricing models to reach revenue goals and minimize bench time.
  • Establish a sales operations structure and environment that will promote and implement strategy and operational models to deliver high and consistent service levels to the organization to grow revenue.
  • Ensure the ongoing evolution of our CRM, ZoomInfo and other marketing and sales technologies and integrations
  • Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM and Territory Definition management with marketing, sales, and solution architecture teams.
  • Develop and maintain key performance metrics and dashboards that help guide the sales organization focus.
  • Partner with the finance and human resources team to provide assistance with sales incentive compensation plans.
  • Act as a sales advocate by balancing sales’ needs while managing reasonable expectations from an operations perspective.
  • Participate in management decision-making processes concerning sales issues, procedures and organizational design.
  • Serve as an escalation point for the resolution of a process and/or system issue.
  • Facilitate and audit deal review and approval procedures and policy compliance.
  • Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges and dangers; converts data trends into actionable sales processes and tactics
  • Manage a team of direct reports on the operations team.
  • Responsible for sales training and enablement

SKILLS

  • Extensive first-hand experience with Salesforce and demonstrated ability to improve sales productivity
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies.
  • Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
  • Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations.
  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.
  • Strong technical, research, problem-solving and collaboration skills.
  • Ability to develop and present to executive leadership.
  • Successful track record of working effectively at all levels within the organization

EXPERIENCE

  • Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred.
  • 7-10 years of experience working in professional services sales, business or marketing operations.
  • Startup and SaaS experience strongly preferred.
  • Experience as a professional services sales rep or manager is a plus.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Microsoft AzureLanguages

Location

3Cloud is located in the Downers Grove I-88 corridor in the Microsoft Building. Convenient to Chicago, Metra, and great restaurants.

An Insider's view of 3Cloud

How would you describe the company’s work-life balance?

3Cloud has an excellent work-life balance. With the unlimited work from home policy, I have the ability to save myself time from a rather long, tedious commute and utilize that time to get more work done with higher quality. In addition to that, being closer to home allows me to spend more time with family, focus on things such as fitness, etc.

Sully

Associate Azure Consultant

What does your typical day look like?

My days are never the same - I juggle time, cost and quality to ensure all clients’ goals are met. Having exposure to open collaboration between teams that work with diverse technologies enables new growth opportunities. One thing stays consistent every day, though - I get to work on challenging projects with brilliant people.

Martyna

Senior Project Manager

How has your career grown since starting at the company?

I joined 3Cloud as a senior consultant. With the rapid pace at which 3Cloud has grown, the leaders recognized my leadership contributions and fast-tracked my career advancement to Delivery Director of our Cloud Infrastructure & Operations team. I lead seven seasoned architects that drive market leading Azure solutions for our clients.

Joe

Delivery Director

What is your vision for the company?

Our vision is to be the leading Microsoft Azure partner, both trusted by our clients and loved by our employees.

Mike

CEO

What are 3Cloud Perks + Benefits

3Cloud Benefits Overview

We believe our biggest perk is that we get to work with great clients on cutting-edge projects; our team members are challenged and develop amazing skills as they create. Our full benefits package targets life balance and connection.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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