Sales Operations Specialist (Remote)

| Chicago
As a software company, ReviewTrackers empowers businesses to better understand their customers through advanced reviews and customer feedback technology. Our platform aggregates our customer’s reviews allowing them to analyze, amplify, and maximize customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections. 

At ReviewTrackers, we cultivate an inclusive, equitable, dynamic, and communicative team environment. We value crafting a team with diverse backgrounds and mindsets while respecting a healthy expression of opinions. We support and inspire our team to experiment with new ideas while collaborating and communicating with one another to find creative solutions. 

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Sales Operations Specialist to join our Sales Team. This role will help support our growing sales organization by ensuring that policies, systems and procedures relating to Salesforce automation and related analytics are maintained and adhered to. The Sales Operations Specialist will track, monitor, analyze and report on the ongoing quality and integrity of all sales data and will work closely with Sales team members to build dashboards and conduct ad hoc analysis to help support the team and executive management goals.

Remote. #LI-remote

What you will be working on:

  • Serve as a primary resource for all sales support projects and initiatives
  • Engage and work with aligned teams to more effectively achieve data needs and analysis results
  • Perform various data quality checks, including investigation and work with Salesforce Administrator on remediation steps
  • Apply data cleansing techniques to improve the quality and accuracy of contacts and accounts databases and develop processes and methods for acquiring net new names to our database
  • Create and maintain dashboards and reports that give business stakeholders visibility into the key information that will allow them to effectively coach and manage their team
  • Assist the sales operations manager in understanding process bottlenecks and inconsistencies to implement data enrichment processes to improve the sales team’s performance
  • Support the development of sales and operations strategy, understand priorities and execute operational plans
  • Manage multiple concurrent projects and initiate, drive projects to completion with minimal guidance
  • Work cross-functionally with partners in Sales, Finance, Marketing and IT to support business initiatives

Who you will be working with:

  • You will be reporting directly to our Sales Operations Manager
  • You will work closely with Sales Administrator, Sales & Marketing Teams
  • You will work closely with sales management to inspect sales process and data quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies.

What we need from you:

  • Experience in sales operations or equivalent experience working with a Sales team
  • Strong knowledge of CRM preferred
  • Proficient in Microsoft Excel and/or Google Sheets
  • 1+ years of experience in sales or business analysis /operations supporting a sales organization
  • Strong analytical skills
  • Detail-oriented & diligent with excellent time & deadline management
  • Teamwork & collaboration oriented
  • Able to take initiative, ownership, and be proactive in their daily work
  • Able to work in a fast-paced environment
  • Experience with Salesforce, ZoomInfo, HubSpot and LinkedIn Sales Navigator desirable

Perks and Benefits at ReviewTrackers:

  • 100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance 
  • BlueCross BlueShield healthcare benefits are available for families.
  • Flexible PTO policy
  • Company-sponsored 401K matching at 3%
  • FSA or HSA benefits are available 
  • Pre-taxed transit benefits 
  • Diversity & Inclusion Culture Group and company-wide training(s)
  • Volunteer & Fundraising initiatives 
  • Monthly All-Hands meeting with all ReviewTrackers departments to discuss what each team is working on and reiterate its mission
  • Company Kindle, along with unlimited books of your choice
  • Stocked Kitchen with snacks and drinks (when we’re back in the office)
  • Company monthly Lunch n’ Learns with lunch provided (when we’re back in the office) 
  • Monthly ‘Take Your Coworker to Lunch’ paid for by ReviewTrackers (when we’re back in the office)

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

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Located in The Loop, between the Lake and Monroe Redline, you have convenience, shopping, and a bunch of places to grab lunch with you coworkers!

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

The best way for me to describe ReviewTrackers is that it has never felt like someone was building a wall but instead has always felt as though my colleagues are extending a table. We are laid back and fun but also growing at such a fast pace that it is impossible not to find yourself surrounded by a team that is energized.

Allie Reidy

Agency Manager

What kinds of technical challenges do you and your team face?

With the growth of the company, comes the challenge of creating a product that can keep up with more customers! We are constantly working on making our software faster, more reliable, and easier to use for a well-rounded scalable product.

Steffeni Veren

Backend Engineer

How does the company support your career growth?

ReviewTrackers has allowed me to continue pursuing my academic goals while giving me an opportunity to gain real experience in my field of interest. There have been many internal and external resources made available along the way that have helped me to balance my personal life and my career.

Alejandro Ocon

Finance Associate

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell


How would you describe the company’s work-life balance?

The work-life balance I have at ReviewTrackers made me realize that I never actually had it prior to working here. We cultivate an environment where we show up on time, hustle, and pack up at a normal hour because we accomplished what we needed to.

Jessie Richardson

Product Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided!
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks!

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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