Senior Account Executive (Remote) at Epsilon

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Company Description
Job Description
At Epsilon, we know the importance of standing out from the crowd and our client services associates ensure we do just that. Serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client's business, the consumer, the marketplace and all aspects of the industry, including creative, media, research, data and commercial production. Epsilon client service professionals work in a variety of roles, including Account Executive, Account Manager, Relationship Manager and Account Supervisors.
The Senior Account Executive will manage tactical execution of programs as well as manage client relationships relative to those programs. Both direct mail and email programs may be part of the SAE responsibility. The Senior Account Executive will serve as the primary day-to-day contact with clients and coordinate with onsite tactical staff.
Essential Functions
  • Consistently develops, maintains and strengthens relationships with clients at appropriate levels through daily contact. Possesses minute-by-minute knowledge of all work in progress.
  • Has an understanding of the client's business and product lines and utilizes that knowledge to establish credibility with client counterparts and help drive recommendations based on the business goals.
  • Responsible for alerting Management of any significant client changes or barriers that may/will impact budget and/or timelines.
  • Acts as a main point of contact for the client and liaison for Epsilon. Represents the client's interests to internal groups. Advocates for the client internally within Epsilon and advocates for the Epsilon account team with the client.
  • Sets communication expectations with client and drives appropriate communication according to mutual agreement/understanding and client needs.
  • Coordinates and leads status meeting with clients.
  • Understands business acumen and utilizes the knowledge to support account leaders in managing margins and profitability of projects and lines of business.
  • Leverages industry, agency, and technical knowledge of the business to provide recommendations and solutions to clients.
  • Identifies opportunities to align Epsilon products and services to meet client's business needs and shares with account leaders.
  • Works with relevant SMEs as needed.
  • Appropriately handle client escalations and drive teams to resolutions.
  • May contribute to project scoping exercises.
  • May contribute to the efforts of generating content for financial and/or P&L reports.
  • Supports compliance with our client's industry standards, practices and regulations.
  • Leads projects internally ensuring proper approvals are obtained.
  • Coordinates appropriate cross-functional external 3rd party vendor services.
  • Involved in Change Requests and notifies appropriate team(s) of scope changes including account management and client.

Knowledge and Skills
  • Continue to develop better comprehension of how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)
  • Partners with relevant departments across the organization
  • Able to work independently and collaboratively across the organization to influence results
  • Manages internal and client expectations around individual and some team deliverables
  • Proactively communicates status of initiatives and identifies solutions for resolution of issues
  • Able to adapt to rapidly changing expectations and build effective relationships across the organization to drive results
  • Strong organizational skills and time management.
  • Strong communication skills
  • Solid knowledge of the marketing landscape and increased industry knowledge that aligns with an understanding of Epsilon capabilities
  • Strong problem-solving skills
  • Strong organizational skills and time management
  • Begins to use data and analytics to understand insights for clients.
  • Understands defined processes; makes recommendations for improvements
  • Demonstrates conflict resolution skills
  • Good presentation skills

Education
Associate's or Bachelor's degree preferred.
Overall Scope
Professional with an understanding of area of specialization; resolves a range of issues in creative ways while delivering value-added service to clients. Works on diverse scope where analysis and problem-solving skills are required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with increasingly higher levels of seniority both internally and externally in own area of expertise. Normally receives little instruction on day-to-day work, general instructions on new assignments
Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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Technology we use

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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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