Company Description
Job Description
The Senior Account Manager provides our healthcare clients with exceptional service through strategic guidance in developing personalized message and creative strategies to achieve client business objectives. The Senior Account Manager must have a strong operational background with a solid understanding of modern digital marketing execution from conception through delivery. They will be responsible for collaborating with multiple Agencies of Record (AORs), managing the production of digital and web assets, and supporting various marketing initiatives using effective analysis and leadership of daily operational processes. The Senior Account Manager will build and leverage working relationships across the client's brand team and delivery partners to ensure success. The individual must have a propensity for storytelling, problem solving, and be able to translate business requirements for successful digital marketing production.
Responsibilities

• Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data and Epsilon products to develop campaign/messaging strategy recommendations to the Clients
• Identify opportunities for program optimization and incremental revenue
• Provide strategic direction, support and insights to fuel account growth against client objectives and partner with Associate Client Partner to present new opportunities to clients
• Provide leadership and mentoring to Associate Account Executive, Account Executive and Account Manager as assigned
• Develop team through successful coaching and development
• Foster a collaborative environment to encourage a respectful exchange of ideas
• Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies
• Create and present campaign performance reports to clients
• Interpret and apply analytical insights to optimize program(s)
• Partner with cross-functional teams on account and campaign set-up to achieve strategic goals
• Demonstrate expertise in all Epsilon Account Management tools and processes
• Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution
• Seek standardization and automation wherever possible
• Drive operational efficiency and scalability
• Apply a global point of view on impact of products and processes
• Effectively manage internal resources against client and company objectives
• Drive adoption of products, tools, processes and best practices throughout team

Requirements

• 7+ years of total experience with a proven track record in Account Management (digital marketing or interactive agency experience is a plus)
• Healthcare/pharmaceutical digital marketing experience preferred
• Management experience preferred
• Excellent client service acumen, presentation and writing skills
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment
• Ability to manage and prioritize multiple tasks and projects
• Track record of working across an organization to get things done
• Ability to learn quickly and think strategically
• Willingness to travel
• Bachelor's Degree preferred

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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