Senior Partner Led Sales Client Solutions Associate

| Chicago
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Join Partnerships to Connect Global Trade Further!The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

As a result of our global expansion and the network effects that we are seeing with our partners globally we are hiring a Senior Client Solutions Associate to support our new Partner Led Sales initiative, which is making global trade easier for our partners and their local clients. This role will work in a cross-functional environment between Flexport’s freight forwarding partners, their clients, as well as internal teams to help establish a new way for Flexport to grow exponentially all around the world! This role has the potential to bring exponential growth to the company by establishing processes and initiatives that are scalable across numerous geographies. 

The right person for this role will be a proactive, creative, and true problem-solver. You will be one of the founding members of this initiative on the partners team and have the ability to shape it and scale the initiative out globally. Due to the nature of the role you will also have substantial senior leadership visibility and be asked to go above and beyond what you would do in a regular Client Solutions role. If this sounds like something that excites you, then we want to hear from you as we will be looking for someone ASAP! 

You will:
  • Collaborate with our partners to win more of their book of business to drive success for our pilot. 
  • Help our partners manage their book of business on Flexport technology, and unlock additional growth by delivering top-notch client services on PLS shipments
  • Understand and document our partner’s success criteria as well as those of their client’s and use it to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
  • Respond to partner escalations, partnering with Supply Chain Operations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle partner/client issues that require advanced industry knowledge.
  • Keep a close pulse on our partner’s financial health as it relates to PLS, reporting on the partner’s financials and ensuring they maintain consistent payment schedules.
  • Use your deep knowledge of our partners, their clients and local markets to identify, quote, and close new incidental business opportunities.
  • Ensure shipment metrics consistently meet partner/client expectations.
  • Use your deep knowledge of the client’s business to develop materials for regular business reviews with minimal guidance and build relationships at all levels of the partner’s organizations (leadership, sales, operations, pricing).
  • Ensure partners operate with a high level of integrity and compliance to global regulatory requirements
  • Help sell the Flexport brand to create excitement and willing exclusivity within partner organizations
  • Help drive product adoption with partner/client stakeholders to ensure that clients realize the full value with Flexport.
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for their teams as it relates to PLS shipments.Help drive Flexport’s PLS product vision to help unlock partner autonomy for Partner Led Sales including localization requirements for assigned markets.
  • Collaborate with the partner country manager/associate, supply chain operations partners, other internal teams, and external stakeholders to ensure the success of the shipment lifecycle. 
  • Step in to fill gaps in process or implement improved processes as needed.
  • Leverage the network to create more commercial opportunities through our partners as it relates to PLS
You should have:
  • 3-5 years of experience in supply chain operations, sales/account management or a client facing role
  • Flexibility to be open to relocation as the team is growing
  • A background in logistics, freight forwarding, or supply chain (preferred)
  • Strong ability to build relationships with local partners in the diverse cultural context of LATAM;
  • Fluent Spanish and/or Portuguese skills & professional experience required 
  • An Entrepreneurial mindset. 
  • Previous work experience in or related to the LATAM region (preferred);
  • Excellent communication, interpersonal, cross-collaborative, and organizational skills, able to connect within partner organizations at multiple levels; 
  • Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
  • Strong business acumen
  • Proven track record of (cross)selling a product 
  • Strong focus on growing your customers through a consultative approach 

Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019. 

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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