Sr.Director/Director, Partnership & Alliances

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Unique opportunity with a mobile marketing leader

We help marketers, loyalty, and customer experience professionals at the world's largest brands unlock new revenue by arming them with the technology and expertise they need to succeed in digital mobile marketing & engagement.  The Vibes Mobile Engagement Platform enables marketers to easily manage and analyze all mobile communication channels including intelligent programmatic text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single unified interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Dick's Sporting Goods, Ralph Lauren, Chipotle, Discover, Home Depot, PetSmart, Foot Locker and Allstate. To learn more about Vibes, visit www.vibes.com.

We seek an experienced senior Business Development professional to accelerate revenue from current and future product offerings by driving relationships with strategic technology partners, including service partners, channel partnerships, and SaaS ISVs.

An ideal candidate will be passionate about building relationships that drive value for Vibes, our partners, and all end-users. They will also thrive in an environment of autonomy, creativity, and fast-past decision-making.

Join a team recognized by Gartner, Harvard Business Review, and Forrester as passionate, driven, self-starting, resourceful, innovative, and collaborative leaders that have a lot of fun bringing mobile to life. If you are ready to hit the ground running and be at the forefront of exciting convergence of marketing, customer service and e-commerce mobile technology as part of a pioneering team that’s already created and is now rapidly growing the leading partner ecosystem in the industry, then read on!

Responsibilities:

  • First and foremost, drive bookings and revenue growth through our growing partner ecosystem, emphasizing global services providers, channel partnerships, and SaaS ISV.
  • Foster existing relationships to help partners accelerate their customer acquisition to drive reseller revenue, including a wide range of industry-specific marketing technology vendors spanning Automotive, Travel & Hospitality, Retail and Financial Services.
  • Support recruitment of new partners, with emphasis on global services partners and SaaS ecosystem partners to expand market coverage and accelerate development of new product offerings on the Vibes Platform, including new integrations and new value-add product extensions (and categories).
  • Expand relationships with existing strategic platform partners, including full ownership of our relationship and direct revenue attributed to these high-priority enterprise partners (e.g. Adobe, Salesforce, LivePerson, Sparkfly, etc.)
  • Team up with Revenue Operations to forecast partner ARR and bookings, process orders, and deliver partner-related business reports.
  • Team up with Product to help prioritize, develop, and deliver solutions that enable partners to deliver new value-add services and product offerings
  • Team up with Customer Success to deliver partner enablement and maximize partner’s success in delivering a world-class experience to end-customers
  • Team up with Marketing to deliver necessary positioning, collateral and campaigns
  • Team up with Sales to deliver high quality sales enablement, training and support related to joint-selling partnerships
  • Work with partners to develop business plans to achieve revenue commitments, conduct QBRs, and measure performance against pre-established business metrics


Required Skills:

  • Proven track record of driving revenue within a cross-functional ecosystem
  • 7-12+ years business development, channel/partner or sales experience in SaaS or related industries (Software, IT, etc.)
  • Multiple years of experience directly collaborating with Fortune 500 Enterprise technology platforms (i.e. focused on content & commerce, data & insights, and marketing & customer service orchestration); experience with Adobe, Salesforce, SAP and/or Oracle ecosystem (including subsidiaries) is beneficial.
  • Self-starter, broad thinker, strategic planner, able to develop and implement strategy
  • Data- and results-driven
  • Demonstrated ability to cultivate partner relationships quickly that result in new revenue
  • Experience carrying a quota; enjoys finding a way each quarter to exceed ever increasing targets
  • Experience developing and managing large accounts with sales teams of 50+ sellers
  • Experience facilitating technical development partnerships (e.g. API-based platform integrations)
  • Ability to synthesize customer journeys to relevant use-cases to business outcomes.
  • Demonstrated track record of successful channel development in organizations with recurring revenue models including software and services
  • Experience delivering process and system improvements to drive automation and ultimately higher performing SLA/KPI through collaboration with internal operations and/or product teams
  • Experience driving input on new product development
  • Experience developing and executing GTM plans, ideally in new market segments
  • Demonstrated track record of promotions and increased responsibility
  • Excellent written and verbal communication skills
  • Comfortable speaking in public, including small forums (e.g. lunch and learns, birds of a feather sessions) thru large audiences (e.g. panel discussions, or solo presentations on stage or via online group meetings)
  • Demonstrated experience establishing and managing reseller relationships
  • Prior knowledge of AI or NPL is desired though not required
  • Bachelor’s degree or comparable work experience; MBA highly preferred

Our Core Values:

  • Respect, honesty, and integrity for all stakeholders     
  • Always be learning
  • Relentless focus on the customer                               
  • Never be satisfied
  • Create value                                                               
  • Seek accountability and ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace.  We offer a career building experience in a fast-paced organization and industry. Please apply online at www.vibes.com


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AirtableManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WebflowCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Vibes' office is in the bustling Chicago Loop near all major public transportation. Across the street from the Willis Tower and a stone's throw away from the Chicago River and many trendy restaurants.

An Insider's view of Vibes

What's something quirky about your company?

One of my favorite parts about Vibes is that we have mobile wallet business cards. You can simply text our short code, download our business card, add it to your mobile wallet and book a meeting with us! We use our own technology to engage with clients and show them the power of mobile engagement.

Tanushka

Account Executive

What projects are you most excited about?

We’re working on integrating more analytics and machine learning into our platform to help our customers drive higher program ROI. I believe in this project both as an improved user experience and for keeping us in line with market expectations. I’m excited to collaborate with engineering, design, data, and customers to build the right thing.

Molly

Senior Product Manager

How does the company support your career growth?

Vibes lives up to its core value, "Always be Learning" by providing unique learning opportunities for employees. Over five years, I have taken advantage of many internal and external workshops that have developed my communication skills and diversified my knowledge across several roles and functions, from BDR to Revenue Operations and Enablement.

Allison

Senior Growth Enablement Specialist

How do your team's ideas influence the company's direction?

Our Customer Success team is the lifeblood of our successful subscription business. Acting as a direct customer feedback conduit, our CS team has a heavy influence on prioritization and focus within our product, engineering, customer support, PS, and go-to-market strategies.

John

VP, Customer Success

What does your typical day look like?

I attend customer status calls to provide technical thought leadership on campaign design or consulting on integrations with the Vibes platform. Throughout the day, I join product office hours to be up-to-speed about the platform. Finally, I connect with my MES director counterpart to discuss urgent customer matters, team wins/struggles, & more.

Josh

Senior Director, Technical Account Services

What are Vibes Perks + Benefits

Vibes Benefits Overview

Vibes is committed to providing employees with benefits that enrich their lives and support a broad spectrum of health and wellness.

We offer:
- High quality and high value company-sponsored benefits
- Multiple plan choices and coverage levels
- Remote work stipend and fitness reimbursements
- Access to executive-level coaching for all employees
- Tuition reimbursement and learning opportunities
- Perks that compliment our culture and help to allow people to do their best work!

Culture
Volunteer in local community
At Vibes, we believe in giving back to our communities. Beyond our company-wide events, our employees have access to paid time off to volunteer their time with groups that matter to them.
Open door policy
OKR operational model
Team based strategic planning
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
Vibes provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote work program
Employees are able to work remotely or at the office.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Vibes has ongoing training to enhance inclusion and belonging led by our DEI Council, including spotlights on Allyship & Advocacy, Gender Identity & Workplace Dynamics, and Anti-Racism Training.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Vibes employees can contribute up to $3,050 to their Healthcare FSA annually and up to $2,500 to their Dependent Care FSA if filing single tax return ($5,000 if filing joint tax return).
Disability insurance
Disability insurance covers 60% of annual salary and the premium is completely covered by Vibes.
Dental insurance
Vibes uses Principal for our dental insurance.
Vision insurance
Vibes uses Eyemed for our vision insurance.
Health insurance
Vibes offers three different plans on the Blue Cross Blue Shield Network: HMO, PPO, HSA.
Life insurance
The premium for Basic Life Insurance is completely covered by Vibes.
Pet insurance
Vibes employees will receive a discount if they enroll their pets through ASPCA. They have customizable options and it's very simple to use.
Wellness programs
Vibes reimburses up to $300 per year for wellness activities/purchases.
Mental health benefits
Employee Assistance Program through Principal
Wellness days
Financial & Retirement
401(K)
Vibes' 401(K) plan is with Fidelity.
401(K) matching
Vibes provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 5% of an employee's annual gross pay.
Company equity
Upon offer and/or at employee's one-, five-, ten- year anniversary
Performance bonus
Quarterly & annual bonus opportunities
Charitable contribution matching
Vibes will reimburse employees for half of a qualified donation up to $100 per year
Child Care & Parental Leave
Generous parental leave
We provide up to 14 weeks of parental leave for the primary caretaker. Vibes also provides 6 weeks of leave for the secondary caretaker/adoption.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Vibes offers a flexible time off policy.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Vibes closes for the last week of the year. Our holiday week starts on Christmas Eve and ends after New Year's Day.
Office Perks
Commuter benefits
Vibes offers pre-tax commuter benefits (CTA & Metra).
Company-sponsored outings
Vibes hosts an annual company holiday party.
Free snacks and drinks
Vibes has a fully stocked kitchen including coffee, tea, and all of the flavored LaCroix you can handle.
Some meals provided
Employees get free lunch during Lunch and Learns and quarterly team meetings.
Company-sponsored happy hours
Happy hours are hosted on occasion.
Onsite office parking
Our building offers parking for a monthly fee.
Fitness stipend
Vibes reimburses up to $300 per year for wellness activities/purchases, including gym memberships/classes.
Home-office stipend for remote employees
$300 Stipend for home office equipment for new hires.
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Vibes offers employees professional development opportunities like onsite training courses, and the ability to attend job related conferences and seminars.
Tuition reimbursement
Vibes offers tuition reimbursement for all full-time employees for up to $5,000 a year.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

Closed from Christmas Eve to New Years Day • Quarterly Core Values Award & Gift • Quarterly Teamwork Award & Gift • Quarterly Operational Excellence Award & Gift • Service Award Bonus and Options • Identity Theft Protection Benefit • Annual Holiday Party and Family Halloween Party • Summer Fridays (Memorial Day – Labor Day) • Welcome Gifts for New Hires

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