Senior Consultant, Consulting and Enterprise Support

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Team Overview

The Global Delivery Consulting & Enterprise Support team sits at the intersection of product, technology, and delivery—partnering across the enterprise to ensure TransUnion solutions are scalable, supportable, and aligned to customer needs. This team represents the voice of Global Delivery in enterprise initiatives, influencing product design, operational readiness, and post-launch performance. The role reports into Global Delivery and works closely with cross-functional partners across product, solutions, and customer-facing teams. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Serve as the Global Delivery representative across enterprise initiatives, ensuring delivery requirements are embedded from concept through deployment.
• Gather, translate, and document business, user, and customer requirements into actionable insights that inform product and solution development.
• Drive operational readiness by defining fulfillment processes, developing runbooks, and preparing delivery teams to support new products and platforms.
• Evaluate solution performance, scalability, and supportability, providing feedback loops to product and stakeholder teams to improve outcomes.
• Manage complex stakeholder relationships, influencing across product, technology, and delivery teams to align priorities and resolve conflicts.
• Lead multiple concurrent initiatives in a matrixed environment, balancing strategic planning, issue triage, and customer impact.
• Represent the voice of the customer and operations, ensuring solutions are practical, scalable, and aligned to real-world delivery needs.
• Develop training materials, guides, and supporting documentation to enable teams and ensure consistent execution.
• Identify process inefficiencies and opportunities for optimization through business process mapping and gap analysis.

Required Knowledge and Experiences

• 7+ Years of experience in financial services, credit, fraud, banking, or closely related domains—enabling effective navigation of TransUnion’s core business areas and stakeholder landscape.
• Demonstrated experience gathering and translating business and customer requirements into actionable deliverables used to inform product and delivery decisions.
• Experience with business process mapping, process analysis, and gap identification to improve operational performance and scalability.
• Proven ability to manage cross-functional stakeholders and drive initiatives independently within a complex, matrixed organization.
• Bachelor’s degree or equivalent experience required to operate autonomously and influence cross-functional outcomes in a complex environment.

Required Technical Skills

• Business process mapping and documentation tools to define workflows, runbooks, and operational readiness materials.
• Data analysis and problem-solving techniques using structured, logic-based approaches to evaluate performance and identify insights.
• Strong documentation and requirements tracking capabilities to manage deliverables, issues, and dependencies across initiatives.
• Ability to translate technical concepts into business-friendly language to support cross-functional understanding and adoption.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience in banking, lending, fraud, fintech, or alternative data environments.
• Exposure to high-velocity or rapidly evolving domains where adaptability and speed are critical.
• Prior project or product management experience in a cross-functional delivery environment.
• Client-facing or customer engagement experience, with a strong ability to influence without authority.

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Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $82,700.00 - $120,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Consultant, Custom Batch Development

Company:

TransUnion LLC