Senior Director, Relationship Management

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As Senior Director, Relationship Management, you will lead a team of Relationship Managers responsible for portfolios of financial institution clients using the DNA core platform from Fiserv. You will partner with leaders across Sales, Product, Operations, Solution Consulting, and Client Delivery to improve client satisfaction, strengthen retention, and identify growth opportunities. Your leadership will help align client priorities with solutions that support long-term portfolio performance.

What you'll do:

• Lead, coach, and develop Relationship Managers responsible for DNA core client portfolios, client satisfaction, retention, revenue growth, and strategic account management.
• Establish portfolio strategies that improve client health, increase satisfaction, strengthen retention, and support revenue growth across assigned DNA core client markets.
• Build executive-level client relationships and serve as a strategic advisor on business priorities, transformation initiatives, service performance, and long-term growth opportunities.
• Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery leaders to align client needs with enterprise solutions, delivery commitments, and business objectives.
• Oversee complex contract negotiations, renewals, and commercial discussions for high-value or strategically significant DNA core client relationships.
• Analyze portfolio performance, client satisfaction trends, client health indicators, and financial metrics to identify risks, opportunities, and action plans.
• Lead workforce planning, succession planning, performance management, and talent development initiatives to strengthen team effectiveness and leadership capability.

Experience you'll need to have:

• 12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for strategic client leadership, revenue growth, and portfolio management.
• 8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership.
• Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers.
• Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships.
• Experience leading cross-functional initiatives involving sales, product management, operations, implementation, and executive stakeholders.
• Ability to analyze business performance, identify market opportunities, and develop strategic growth plans using portfolio, client health, and financial metrics.
• Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience leading relationship management organizations in the financial services or financial technology industry.
• Experience managing large, complex client portfolios with significant revenue responsibility.
• Knowledge of financial institution operations, digital banking, payments, core processing, and financial technology solutions.
• Experience using Salesforce or other enterprise customer relationship management platforms.

Travel:

This role require frequent travel (50%+).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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