Senior Manager, Marketing AI Automation

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

What is the Internal WWT IT Team, and why join?   

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 

What will you be doing?

As a Senior Manager – Marketing Automation & AI Engineering, you will own the technical strategy and execution of WWT’s marketing automation and AI capabilities. This role is responsible for designing and building the platforms that power internet and email campaign automation, AI driven‑ content systems, and the next generation of marketing technology at WWT.

You will operate as a hands-on technical leader setting architecture, making build vs. buy decisions, and staffing a small team of engineers to deliver scalable, AI native solutions. While you will partner closely with Marketing and Digital stakeholders, this role is firmly rooted in engineering excellence, platform thinking, and modern AI‑ driven‑ system design.
Responsibilities

• Define and own the technical architecture for marketing automation, AI enhancements, and MarTech modernization.
• Lead and grow a small, high performing‑ team of software engineers focused on automation, AI workflows, and platform development.
• Design and deliver systems for internet and email campaign automation, including orchestration, personalization, experimentation, and analytics integration.
• Build and modernize AI enabled‑ content platforms, including content generation, enrichment, tagging, governance, and lifecycle automation.
• Apply AI native engineering patterns (LLM integration, agents, retrieval, workflow automation) to marketing use cases.
• Partner with Marketing, Digital, Analytics, and IT leaders to translate business goals into scalable technical solutions.
• Evaluate and integrate third-party platforms and APIs while minimizing vendor ‑lock in‑ and technical debt.
• Establish engineering best practices for reliability, security, observability, and maintainability.
• Balance speed of delivery with platform quality, governance, and long-term‑ scalability.
• Communicate technical strategy, tradeoffs, and outcomes clearly to senior leaders and non‑technical stakeholders.
• Coach, mentor, and develop engineers through clear expectations, feedback, and servant leadership.