Senior Manager, Provider Experience and Clinical Transformation

Key Responsibilities

• Strategic Leadership

  • Be strategic in setting up the implementation function for future growth, bringing in evidence-based methodologies rooted in implementation science.

  • Develop and execute implementation strategies that align with organizational goals and client expectations.

  • Oversee the end-to-end implementation process (from partnering with Sales through launch, stabilization, and handoff to Customer Success ) for health system and provider clients, including scoping, planning, execution, and post-implementation support.

  • Implement best practices and standardize processes to enhance efficiency and effectiveness, understanding each client’s unique needs and processes.

  • Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations.

  • Client and Provider Engagement

    • Develop and manage the implementation of prescription digital treatments (SleepioRx, DaylightRx) with providers, ensuring adherence to regulatory standards and best practices.

    • Coordinate with providers and practice staff to design practical workflows for proper prescribing, ordering, patient communication and activation, and billing of prescription digital treatment.

    • Facilitate training sessions for providers and practice staff on the order of prescription digital treatments.

    • Monitor and optimize provider partnerships for growth, using data to define and measure success.

    • Resolve operational barriers during launch and stabilization, coordinate technical implementation and support with Solutions IT Engineering, and partner with Customer Success on an agreed handoff for ongoing account management.

    • Internal Stakeholder Management

      • Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.

      • Partner closely with Sales, Customer Success clinical, product, and patient support teams to define and operationalize best in class partnerships and integrations and to ensure seamless project execution.

      • Provide regular updates and reports to clients and senior management.

      • Coordinate with external vendors and partners as necessary, in collaboration with internal partners (e.g., product partnership to support technical integrations for treatment ordering in the EHR).

      • Reporting and Documentation

        • Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.

        • Analyze project performance and prepare reports for senior management.

Required Skills and Experience

• 7+ years of experience in healthcare implementation or operations, including hands-on practice or  healthcare  operations experience, with a proven track record of managing complex projects with organizations of all sizes

• Degree(s) in business, project management, healthcare, public health or a related field. Master’s degree preferred

• Former or currently licensed healthcare or behavioral health provider preferred (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist, PNP, PA, MD)

• Experience implementing or optimizing billing and revenue cycle workflows (e.g., charge capture, claims submission, payer coordination) across multiple software systems and organizational structures

• Working knowledge of payer reimbursement policy, procedure coding (e.g., HCPCS/CPT), and appeals processes

• Experience coordinating with health system IT, revenue cycle, and compliance teams to navigate technical and regulatory requirements (e.g., HL7 interfaces, SFTP file exchange, contract/compliance review)

• Strong understanding of, and experience applying, implementation science principles

• Strong leadership skills with a proven track record of leading complex, cross-functional projects

• Excellent organizational and time-management skills

• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders

• Proficiency in project management software and tools

• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment

• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry is a plus. Sleep medicine or behavioral health experience is preferred.