Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.
This is a remote position.
Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations)
Company: Support Tech LLC
Location: Remote - WORLDWIDE
Position Type: Full-Time
Role Overview
Support Tech LLC is seeking a high-caliber ServiceNow Developer to lead the
architecture and implementation of a unified service delivery platform. This
role is not just about "keeping the lights on"; it is about building a scalable
Work Order Aggregator system.
You will be responsible for bridging Customer Service Management (CSM), Field
Service Management (FSM), and ITSM, ensuring a seamless flow from client request
to field execution. A critical component of this role is the end-to-end
integration of our ServiceNow instance with Field Nation and other third-party
work order platforms to automate our external workforce management.
Key Responsibilities
1. Core Platform Architecture (CSM, FSM, ITSM)
- Design and implement a "Unified Intake" strategy where CSM Cases
automatically trigger FSM Work Orders or ITSM Incidents based on business
logic.
- Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App
for field technicians.
- Build out the Install Base and Sold Products architecture within CSM to
ensure technicians have full visibility into customer hardware/software
before arriving on-site.
2. Field Nation & Workforce Integration
- Own the integration between ServiceNow and Field Nation, including status
synchronization, technician check-ins, and automated work order posting.
- Develop real-time synchronization using Webhooks and Scripted REST APIs to
ensure ServiceNow remains the single source of truth for all Field Nation
jobs.
- Implement automated cost tracking by pulling Field Nation spend limits and
invoice data back into ServiceNow expense lines.
3. Multi-Platform Work Order Aggregation
- Build a "Scalable Injection API" that allows Support Tech LLC to ingest work
orders from multiple external client platforms (e.g., Jira, Salesforce, or
proprietary portals) into a normalized ServiceNow format.
- Utilize Integration Hub and Flow Designer to manage complex, multi-step
cross-platform workflows.
- Design and maintain Correlation ID logic to prevent duplicate ticketing and
ensure bi-directional comment/attachment syncing across all platforms.
Requirements
Technical Requirements
- Experience: 5+ years of ServiceNow Development experience with a focus on
CSM and FSM implementations.
- Integrations: Proven track record of building complex REST/SOAP
integrations. Experience with Field Nation’s API or Connector is highly
preferred.
- Development Tools: Mastery of Flow Designer, Integration Hub, Business
Rules, Script Includes, and Service Portal.
- Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust
Transform Engines for normalizing data from multiple external sources.
- Reporting: Ability to build cross-functional dashboards that show real-time
technician performance and integration health (error monitoring).
Preferred Qualifications
- ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) in FSM or CSM.
- Field Operations Knowledge: Prior experience in a tech-support or
field-service-heavy industry.
- Workforce Automation: Experience with "Service Bridge" or eBonding between
different ServiceNow instances.
Benefits
Why Support Tech LLC?
You won't be building standard forms. You will be building the engine that
drives our company. We are looking for a developer who wants to own the "Work
Order Aggregator" vision and build a world-class integration suite that
eliminates "swivel-chair" operations.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. Represent the Liberty Mutual brand while delivering customer-focused service and meeting sales goals. Complete paid training and licensing requirements, work a specified weekday and weekend schedule, and maintain a compliant remote workspace with reliable wired high-speed internet.
Top Skills:
Cable InternetDslFiber InternetPcWired High-Speed Internet
An Hour Ago
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Analyzes autonomous-vehicle telemetry, time-series signals, incidents, software releases, and operational data to investigate safety issues and root causes. Integrates diverse data sources into analysis-ready datasets, validates data quality, applies engineering and signal-processing methods, and delivers rigorous findings for safety assurance and operational decisions. The role also develops reusable detection methods, metrics, pipelines, and analytical tooling while collaborating across engineering, operations, safety, human factors, and data teams.
Top Skills:
BigQueryC++Ci/CdCloud Data PlatformsDistributed ProcessingDockerGitKubernetesPythonRobot Operating System (Ros)Signal ProcessingSQLTime-Series Analysis
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Leads GM Europe's commercial performance across the UK and Ireland, translating regional strategy into country plans and driving sales, service, revenue, profitability, customer experience, and network effectiveness. Manages dealerships, fleet customers, distributors, and other route-to-market partners; coordinates marketing, product, distribution, inventory, and service activities; leads cross-functional initiatives; and develops a high-performing country organization while ensuring compliance, governance, and risk management.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
