Senior Technical Business Analyst

ABOUT THE ROLE

"You'll be the person who makes the hard stuff work — translating the complexity of real-world freight operations into integrations that hold up under pressure, at scale, in production."

Mastery is the cloud-based TMS built for everyone who moves freight — shippers, carriers, private fleets, and brokerages — all operating in one platform. The systems they connect to are anything but simple: APIs, EDI feeds, third-party vendors, and event-driven data streams all have to work together reliably, every day.

As our Senior Technical Business Systems Analyst, you'll own the technical depth of that integration work. You'll lead discovery and solution design with clients, troubleshoot complex system behavior, and bridge the space between what Engineering builds and what customers actually need. This is a hands-on role — you'll be reading logs, tracing service interactions, challenging architectural assumptions, and producing artifacts that reflect how systems behave in the real world, not just on a whiteboard.

WHAT YOU'LL OWN

• Lead end-to-end integration solutioning across API, EDI, and event-driven architectures — from requirements through go-live and stabilization
• Design cohesive integration strategies that reconcile client systems, Mastery's platform, and third-party vendors into a single, scalable approach
• Drive proof-of-concept and validation efforts early, surfacing edge cases (race conditions, data inconsistencies, latency issues) before they reach production
• Build and maintain architectural artifacts — system diagrams, data flow maps, integration patterns — that reflect real system behavior

• Lead deep technical discovery with clients, synthesizing their requirements, existing architectures, and third-party constraints into a clear integration path
• Translate complex system behavior into plain-language narratives that both technical and non-technical stakeholders can act on
• Guide clients through technical decisions — trade-offs, root causes, and recommended paths — with the credibility of someone who has done the investigation themselves
• Own continuity across the implementation lifecycle, ensuring nothing falls through the gap between design, engineering, and client outcome

• Act as the connective tissue across Product, Solutions, and Implementations — keeping design intent, technical execution, and client expectations aligned
• Independently validate and challenge assumptions across Engineering, Product, and external partners to ensure solutions are sound before they're built
• Build repeatable knowledge by documenting integration patterns, failure modes, and debugging approaches so the team gets faster with every implementation

WHAT YOU BRING

• Hands-on experience with APIs, EDI, and event-driven architecture (Kafka or similar)
• Working knowledge of JSON, REST, OAuth 2.0, GraphQL, and SQL
• Practical experience in microservices environments — you understand race conditions, latency, and data consistency challenges from having debugged them
• Proficiency with observability and debugging tools (e.g., New Relic) and cloud/container environments (e.g., Azure)
• Ability to read logs, trace service interactions, and investigate system behavior independently

• Background in transportation, supply chain, or TMS environments — you understand the domain's integration complexity, not just the technology
• 5+ years in a technical BA, systems analyst, or implementation engineering role
• Track record of working directly with clients on complex, multi-system implementations
• Ability to shift fluently between strategic design and operational detail without losing either
• Strong communicator — equally clear in an engineering standup and a client executive briefing

HOW YOU'LL KNOW YOU'RE SUCCEEDING

• Integrations go live on schedule, are stable in production, and don't require re-work
• Clients describe you as the person who "gets it" — technically credible and easy to work with
• Engineering and Product teams trust your requirements and architectural artifacts without needing to re-validate them
• The team's next implementation is faster because of documentation and patterns you created

ABOUT MASTERY

Most TMS platforms are tolerated. We've proven a better way — one platform built for every facet of transportation: shippers, carriers, private fleets, and brokers, all under one roof. Built to be loved. We're still the only ones who mean that.

Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems — one for dedicated fleet, another for brokerage, another for LTL, another for intermodal — none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control — finally in one place.

The timing matters. Global supply chains are under pressure like never before, and the transportation industry is at the center of it. We're building the platform that helps this industry move faster, smarter, and more efficiently — tackling everything from AI-powered data ingestion to intelligent automation.

We are a masterful mosaic of specialists, builders, and genuinely good people. Different backgrounds, different talents, one shared obsession: creating something the industry has never had. We believe in diversity of thought, deep respect for each other, and the relentless pursuit of getting it right. We're small enough that every person makes a real impact — technically and culturally — and deliberate enough that we only add people who make the whole better.

If you're passionate about humanizing a complex industry, building for scale, and touching every corner of the global economy — welcome home. Let's build a masterpiece.

BENEFITS — BECAUSE YOU SHOULD LOVE WHERE YOU WORK AND HOW YOU'RE TAKEN CARE OF

We don't do "bare minimum" here — not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.

Comprehensive health coverage so you can focus on the work, not the what-ifs.

Company-paid life insurance at 1× your salary, plus AD&D and additional voluntary coverage options.

Legal assistance and employee support programs — for life's messier moments, big and small.

We invest in the platform and in your future. Save for retirement with a competitive company match.

Manage your life and your schedule. We trust you to do great work and take the time you need to recharge.

Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive.

Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.