Senior Technical Writer

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Senior Technical Writer at iManage Means…

You will be part of the iManage Enablement team, delivering and managing content across multiple mediums to empower our customers and partners to succeed with iManage products and services.

You are a detail-oriented, adaptable, and self-driven technical writer with strengths in documentation, business process communication, and persuasive writing. You will partner closely with business leaders and subject matter experts (SMEs) across the organization to create high-quality technical documentation and communications.

You will also develop deep expertise in the iManage product suite while collaborating cross-functionally with teams including Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, Support, and R&D. Together, you will create and evolve learning resources that drive product adoption and customer success.

iM Responsible For…

• Developing clear, accurate, and user-focused product documentation by understanding product features, benefits, and customer use cases
• Identifying opportunities to improve and evolve existing content and documentation processes
• Structuring and tailoring content for different personas, including end users, knowledge workers, system administrators, and iManage partners
• Building a strong understanding of product functionality through hands-on experience with the platform
• Collaborating with SMEs to ensure documentation is comprehensive, accurate, and aligned with real-world use
• Creating content solutions that address the needs of customers, partners, and internal stakeholders
• Adhering to and contributing to iManage content standards, style guides, and publishing processes

iM Qualified Because I Have…

• 7+ years of experience in technical writing, documentation, or related roles within SaaS, cloud, or enterprise software environments
• Strong written and verbal communication skills with the ability to translate complex technical concepts into clear, user-focused content
• Experience creating targeted, audience-specific documentation that drives usability and product adoption
• Experience documenting SaaS products, cloud services, and/or multi-tier on-premises applications
• Understanding of cloud environments, deployment models, APIs, webhooks, and authentication methods (OAuth, SSO)
• Familiarity with tools such as Confluence, Zendesk, Jira, Beamer, and WordPress/WPEngine
• Experience using AI to accelerate or streamline content creation and review processes, including tools such as Copilot, ChatGPT, or Claude
• Ability to organize and synthesize complex information from multiple sources in a fast-paced environment
• Bachelor’s or Master’s degree in a related field

Bonus Points If I Have...

• Experience with iManage products
• Experience leveraging analytics and feedback mechanisms (CSAT, NPS, surveys, Google Analytics, Power BI, Grafana, Twilio Segment) to improve content effectiveness

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $110,000–$135,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com

Please see our recruitment privacy statement for more information on how we handle your personal data.

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