Administer, configure, and maintain the ServiceNow platform and ITSM modules. Manage users, roles, workflows, forms, business rules, notifications, and CMDB. Support Incident, Change, Problem, Service Catalog and Knowledge. Troubleshoot issues, assist with upgrades/patches, maintain documentation, and collaborate with technical teams and customers to improve platform functionality.
ServiceNow AdministratorPosition Overview
G2IT is seeking a ServiceNow Administrator to support the administration, configuration, and maintenance of the ServiceNow platform. The ideal candidate will ensure the platform operates efficiently, provide day-to-day administrative support, and work closely with technical teams and customers to enhance IT Service Management (ITSM) capabilities. This is an excellent opportunity for a junior to mid-level ServiceNow professional looking to grow their career in a collaborative environment.
Required Qualifications- Active Secret Security Clearance
- Current ServiceNow Certified System Administrator (CSA) certification
- Current CompTIA Security+ certification
- 2–5 years of ServiceNow administration experience
- 4–7 years of overall IT experience
- Administer and maintain the ServiceNow platform and ITSM modules.
- Configure users, roles, workflows, forms, business rules, and notifications.
- Support Incident, Change, Problem, Service Catalog, Knowledge, and CMDB.
- Troubleshoot platform issues and provide day-to-day administrative support.
- Assist with platform upgrades, patches, and system enhancements.
- Maintain system documentation and follow ITSM best practices.
- Collaborate with customers and technical teams to support business requirements and improve platform functionality.
- Experience supporting enterprise ServiceNow environments.
- Knowledge of ITIL and IT Service Management best practices.
- ServiceNow Certified Implementation Specialist (CIS-ITSM) certification is a plus.
Annual Salary $100,000k-125,000k, depending on experience
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