US Bank Logo

US Bank

Site Reliability Engineering (SRE ) lead

Posted 16 Days Ago
Be an Early Applicant
In-Office
Chicago, IL, USA
112K-131K Annually
Senior level
In-Office
Chicago, IL, USA
112K-131K Annually
Senior level
Leads production incident response, root cause analysis, corrective actions, monitoring, observability, automation, and reliability improvements. Serves as Incident Commander during major incidents and partners with engineering, infrastructure, and product teams to resolve recurring issues. Provides leadership, coaching, and workload management for SRE, DevOps, and production support engineers while using operational metrics to drive continuous improvement.
The summary above was generated by AI

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsibilities

  • Lead the troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.

  • Conduct comprehensive root cause analysis (RCA), impact assessments, mitigation planning, and implementation of permanent corrective actions.

  • Design and enhance monitoring, observability, alerting, dashboards, health checks, and operational runbooks to improve platform reliability and availability.

  • Drive automation initiatives using scripting, Infrastructure as Code (IaC), CI/CD pipelines, and self-healing capabilities to reduce manual operational effort.

  • Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.

  • Serve as the Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.

  • Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.

  • Utilize operational metrics including MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous improvement and operational excellence.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
Preferred Skills/Experience

  • Strong expertise in Site Reliability Engineering (SRE), DevOps, Production Support, Platform Engineering, and Distributed Systems Operations.

  • Experience leading technical teams, incident response efforts, workload prioritization, and reliability improvement programs.

  • Advanced knowledge of Incident Management, Problem Management, Change Management, and Root Cause Analysis (RCA) methodologies.

  • Hands-on experience with AWS, Azure, Kubernetes, Docker, and cloud-native infrastructure platforms.

  • Proficiency with Python, PowerShell, Shell Scripting, and automation frameworks for operational efficiency and reliability engineering.

  • Experience building and supporting CI/CD pipelines using tools such as GitHub Actions, Azure DevOps, Jenkins, or GitLab.

  • Strong expertise in Monitoring and Observability Solutions including Datadog, Splunk, Dynatrace, Grafana, Prometheus, CloudWatch, Azure Monitor, and OpenTelemetry.

  • Experience with ServiceNow, Jira, Terraform, Ansible, REST APIs, SQL/Relational Databases, along with excellent stakeholder communication and leadership skills.

Preferred Certifications

  • AWS Certified Solutions Architect, DevOps Engineer, or equivalent AWS certification

  • Microsoft Azure Administrator, Architect, or DevOps Engineer certification

  • Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)

Location expectations 
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

3 Minutes Ago
Hybrid
Senior level
Senior level
Financial Services
Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.
Top Skills: Authentication ProtocolsEnterprise Ai-Assisted Software Development ToolsEntraFederation ProtocolsGCPIdentity And Access ManagementMtlsPkiX.509
4 Minutes Ago
Hybrid
Entry level
Entry level
Financial Services
Sells Chase payment solutions to small and medium-sized businesses through inbound leads, referrals, self-sourced opportunities, and marketing programs. Builds client relationships, evaluates business needs, proposes and negotiates customized pricing, closes sales, maintains records, and supports implementation. The role also requires collaboration with Credit, Risk, and Quality Control teams while following AML/KYC and other regulatory requirements.
Top Skills: Ai ToolsAml/KycExcelMS OfficeOutlookPayment ProcessingPowerPointWord
4 Minutes Ago
Hybrid
Senior level
Senior level
Financial Services
Leads the design and development of scalable software frameworks and secure production code. Architects enterprise AI-enabled engineering workflows, establishes responsible AI guardrails, and improves automation, testing, release readiness, and incident response. Advises cross-functional teams, influences senior stakeholders, defines target-state AI architectures, and guides roadmaps and solution architectures across Consumer and Community Banking.
Top Skills: Agentic AiAi-Assisted DevelopmentArtificial IntelligenceCloud-Native TechnologyEnterprise ArchitectureMachine LearningSoftware Development Lifecycle (Sdlc)

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account