Provides on-site technical support for employees, contractors, and new hires. Troubleshoots PC, mobile device, peripheral, hardware, software, Microsoft 365, printer, meeting room, and video conferencing issues. Configures equipment, manages inventories, supports onboarding, maintains patch compliance, documents resolutions, coordinates with vendors, trains users, and contributes to technology projects, migrations, rollouts, security compliance, and process improvements.
Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.
In this role, you will:
- Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
- Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
- Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
- Train and guide staff on hardware and software usage
- Ensure patch compliance for PCs
- Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
- Configure and build hardware; install and configure software based on user service requests
- Document resolution to desktop issues, propose solutions to root cause problems
- Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
- Interact with 3rd party vendors to drive and resolve specific technical problems
- Manage new hire setups, including coordination and configuration of equipment
- Assist with new hire orientations and onboard new users from a technology perspective
- Document resolutions to desktop issues and propose solutions to root cause problems
- Identify opportunities to improve, automate, or simplify processes or systems
- Ensure standardization of End User Services to align the EUS catalogue of services globally
- At least 3-5 years of experience in a technical support or related role
- Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
- Microsoft Certified Desktop Support Technician certification a plus
- Well versed in desktop tools including O365
- Knowledge of Mac OS/Apple iOS
- Experience setting up printers, monitors and IT cabling
- Some experience with Active Directory beneficial
- Ability to document processes and procedures
- Superior customer service and interpersonal skills
- Ability to effectively communicate about technology
- Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus
- Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Chubb Chicago, Illinois, USA Office
Chicago, United States, 0
Similar Jobs
Food • Manufacturing
Provides on-site support for plant-critical manufacturing applications and operational technology. Responsibilities include incident response, troubleshooting applications and integrations, database and interface monitoring, root cause analysis, patching and upgrades, vulnerability remediation, vendor coordination, documentation, audit support, and reliability improvements. The role partners with plant operations, engineering, quality, supply chain, infrastructure, cybersecurity, and vendors, while participating in planned off-hours support and on-call rotations.
Top Skills:
Application IntegrationsDatabasesItilNetwork-Connected DevicesScriptingServicenowSQLWindowsWindows Services
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead TruIQ’s global product and AI strategy, developing a three-to-five-year roadmap spanning products, markets, technology, and business priorities. Drive international expansion planning, AI product opportunities, portfolio alignment, executive reporting, financial modeling, investment prioritization, and strategic storytelling. Partner with product, engineering, data science, technology, and international teams to align roadmaps and influence senior stakeholders across a complex global organization.
Top Skills:
Agentic AiAICloud ComputingData AnalyticsData PlatformsFinancial ModelingGenerative AiLlmsRagSaas/Paas
eCommerce • Information Technology • Retail • Industrial
Supports product teams through data-driven analysis of product metrics, user funnels, customer behavior, and experiments. The role translates business questions into analytical tasks, assists with A/B testing, develops dashboards and reports, identifies trends, and communicates actionable findings to inform product roadmap decisions. Requires SQL, statistical analysis, and strong communication skills; Python and BI tool experience are preferred.
Top Skills:
Ai ToolsLookerPower BIPythonRelational DatabasesSQLTableau
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
