SLED Specialist Customer Contract Manager

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This role can be performed anywhere in the USA EXCEPT the Bay Area and NYC Metro Area

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Meet the team

State and Local Government and Education (SLED) Finance Operations. A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end-user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Backed by Cisco's tremendous financial strength we are poised for even greater future success!

Your impact

You will be the SLED Finance Operations point of contact for legal financing agreement preparation and Business Partner funding. You'll build and maintain effective internal and external customer relationships. You will collaborate with Cisco Systems Capital cross-functional teams (e.g. Sales, credit, pricing, legal, tax), business partners and customers for deal details and to resolve issues related to contract preparation.

Responsibilities

Perform legal contract due diligence and handle contract execution. Including quality assurance, cycle time, signature authority, and document retention.

Owns and handles SLED contract operations requirements that include preparing all required standard and approved non-standard documents ensuring that all approvals are brought together.

Act as subject matter authority on and/or lead SLED contract RFPs for state and national SLED contracts.

Owns any E-Rate operations for each E-Rate calendar year.

Partners with SLED sales to assist with contract usage, and answer partner questions on contract usage and SLED engagement.

Works with SLED partners for required state contract documentation, registration, insurance, and other partner compliance.

Partner with SLED business and market development to operationalize key strategic and tactical programs to drive SLED business.

Ensures commercial approval processes related to SLED operations are followed in line with applicable company policy and standards.

Makes changes, as needed, to SLED operational processes for handling specific SLED programs and operations from start-to-finish.

Contribute to SLED projects as-needed to operationalize new SLED initiatives, improve SLED processes, or other identified projects.

Maintains, follows, updates, and reports status on SLED operations and compliance activities and special projects.

Build and handle transactions in the lease/loan financing system. Input, update and maintain information accuracy and integrity.

Own, train on, and operates SLED bid tools for State & Local Government and Education including periodic training of Sales on those programs.

Address customer questions within the requested deadline.

Oversees and leads existing SLED contracts, both with individual states and national contracts, for timely payment, compliance reporting, contract extensions, amendments, and related operational functions and issues.

Maintains, updates, and adds to SLED contract usage guides, self-help resources, partner resources, other related documentation.

Aid in partner funding forecasting activities.

Handle compliance request and provide support during internal review or external audit.

Achieve ongoing personal/professional development goals.

Ability to support Central and West Coast Sales Teams

Minimum qualifications

• BS degree and a minimum of 4 years of related experience in the SLED/FED finance operations field

• MUST have leasing/lending operations knowledge and experience, specifically in a SLED lending environment (additional FED lending environment knowledge preferred but not required)

• Able to present, coordinate, and convey sophisticated problems or issues within and across other functions or client groups; partners with client groups in a team setting to provide business solutions

Preferred qualifications

• Understands Cisco's business objectives and its impact on the client group's processes and results

• Helps informally structure teams and tasks; may provide technical mentorship to other functions and to client groups

• Exercises discernment within generally defined practices and policies in selecting methods and techniques of acquiring solutions: making decisions using broad guidelines

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.