Small Group Journeys Travel Consultant

The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.

Responsibilities and Accountabilities:

• Meet or exceed established sales goals

• Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program  

• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines

• Maximize conversions by following up on Option bookings in established time frame

• Demonstrate competency of product knowledge

• Meet or exceed established A&K Sales & Service standards

• Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner

• Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation

• Collaborate with all other internal departments to facilitate booking process and sales

• Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions

• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained

• Make recommendations for process, procedure and technology improvements

• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales

• Detail oriented with excellent organizational skills and ability to multitask

• Strong geographic, destination, cultural and world affairs knowledge

• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies

• Good judgment and problem-solving skills

• Ability to work in a team environment

• Excellent inter-personal skills

• Must be able to read/write/speak in English

• Foreign language skills preferred

Education and Additional Experience

• Associate or bachelor’s degree preferred or equivalent job experience

• High School diploma required

• Two years travel industry experience preferred

• Sales experience preferred

• Knowledge of world geography preferred

Special Requirements

• Evening, weekend and approved overtime may be required

• International travel may be required (and maintain a current passport)

Salary Range

• Hourly position with annual earnings of $43,000 - $46,000; with additional earning potential through sales incentives.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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