Manage post-sale customer lifecycle for AEC clients: lead onboarding, conduct health checks, resolve escalations, advocate for customers internally, and identify upsell and renewal opportunities.
Reconstruct is seeking a Solutions Engineer-Customer Account Manager who has a passion for the AEC space (architecture, engineering, construction), BIM (building information modeling) experience, and enjoys working with customers. This new hire will ensure that our solutions work to meet our customers' needs from late-stage sales hand-off through SaaS onboarding, project execution, implementation, customer expansion and renewal. This position will require being based in the Chicago area and require overnight travel ranging from 20% to 50% of workdays each month -- likely international travel as well.
RESPONSIBILITIES
- Customer onboarding: engage in the successful sales hand-off to optimize for the best out-of-the-box first impression
- Periodic health checks: actively stay in touch with your customers
- Account escalation: proactively detect any red flags from the customer & then promptly resolve them
- Customer advocacy: be the voice-of-the-customer within Reconstruct
- Campaigns and renewals: identify opportunities to grow and upsell with each customer.
QUALIFICATIONS
- Bachelor’s degree absolutely required and must reside in the Chicago area
- Demonstrated passion for AEC and BIM associated with large structures and capital assets
- Enjoy overnight travel to customers' offices, sites, and projects and not afraid to wear a hard hat
- Strong communication skills and a team player
- Self-starter with a can-do attitude
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