The role involves solving complex problems in Splunk, onboarding logs, mentoring support teams, and managing user interactions.
Position Overview:
- Senior engineer with 5-8 years of Splunk experience
- Extremely comfortable solving complex problems
- Can onboard logs effortlessly
- Deep understanding of the Splunk product and user problems
- Strong Linux knowledge is essential
Key Responsibilities:
- Solve advanced problems that L1 and L2 support couldn't resolve
- Interact with users and serve as a liaison between senior engineers
- Ensure tickets are solved
- Be a self-starter and take extreme ownership of tickets
- Reduce ticket counts for L1 and L2 teams
- Provide mentorship to L1 and L2 support teams
Required Skills and Qualifications:
- 5-8 years using Splunk as an administrator
- Strong hands-on Splunk experience
- Excellent SPL skills
- Strong Linux admin experience
- Good understanding of networking technologies
- Decent experience with security
- Strong data analysis and problem-solving skills
- Self-starter mentality
- Excellent communication skills
- Fluent in English
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
