Sr. Business Systems Analyst - PLM

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Job Summary

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications. Requires a minimum 7 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

Essential Duties and Responsibilities

• Design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications

• Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements

• Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices

• Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices

• Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects

• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management

• Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution

• Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices

• Plan and manage small projects leveraging appropriate project management methodology

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• Bachelor’s degree in Information Systems or equivalent

Experience:

• Minimum 7 years’ experience in Information Technology, preferably applications development or configuration.

• Minimum 5 years hands-on experience with PTC WindChill including hands-on configuration

• At least one full lifecycle implementation of PTC WindChill including Blueprint phase

• Minimum 5 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools

Knowledge, Skills, and Abilities:

• Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution.

• Strong working knowledge of software development lifecycles and how to take a solution from concept through design, development, testing, and deployment including release and change management.

• Strong business requirements analysis skills; ability to develop alternatives, identify pros and cons, and recommend preferred systems solutions to business problems.

• Strong data analysis skills and ability to translate business reporting needs into specific technical requirements and report designs.

• Business Relationships: Builds strong relationships with stakeholders; appropriately manages stakeholder expectations; collaborates effectively.

• Project Management: Able to create work breakdown structure and project plans and manage execution for small projects.

• Communicates clearly and effectively in both written and verbal communications; able to clearly explain technical solutions to a business person.

Other:

• Able to travel occasionally domestically

Preferred Qualifications

Education/Certifications:

• Master's degree in Computer Science

Experience:

• Experience with CAD tools such as Creo

• Experience with PTC MPMLink and ProjectLink

• Experience with Atlassian software

• Experience in a consumer durable goods manufacturing company or equivalent

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.