Sr. Change Management Analyst

The Sr. Change Management Analyst is responsible for supporting the successful adoption of new processes, technologies, products, and ways of working across the organization. This role helps business leaders and project teams understand the people-side impacts of change and develop strategies that drive awareness, readiness, adoption, and sustained business outcomes.
Working closely with stakeholders across operations, technology, and corporate functions, the analyst assesses organizational readiness, identifies adoption risks, and supports the development and execution of change strategies that enable employees to successfully transition through change. The role requires strong communication, analytical thinking, relationship-building skills, and a passion for helping individuals and teams adapt to new ways of working.

Key Areas of Responsibility:

Change Assessment & Readiness:

Support efforts to understand how organizational changes will impact employees, teams, processes, and business performance.

Examples of responsibilities:

• Coordinate change discovery and stakeholder analysis activities.
• Assist in assessing change impacts, readiness levels, and adoption risks.
• Contribute to the identification of organizational barriers and opportunities that may influence successful change adoption.
• Gather business requirements and feedback to inform change planning.

Change Strategy & Execution:

Support the planning and execution of change initiatives that enable successful implementation and adoption.

Examples of responsibilities:

• Support the development of change adoption plans aligned to business objectives.
• Coordinate change activities across project teams, business stakeholders, and subject matter experts.
• Support project execution by tracking milestones, dependencies, and adoption-related deliverables.
• Learn and begin to leverage established change management methodologies, tools, and templates.

Stakeholder Engagement & Communications:

Help build awareness, understanding, and commitment among impacted stakeholders.

Examples of responsibilities:

• Contribute to the development of communication strategies and employee engagement plans.
• Contribute to discussions, workshops, and feedback sessions with business stakeholders.
• Work with leaders to reinforce key messages and sponsor engagement.
• Serve as an advocate for change by helping to promote alignment between business objectives and employee needs.

Learning, Adoption & Reinforcement:

Assist in preparing employees to successfully adopt new processes, tools, and behaviors.

Examples of responsibilities:

• Contribute to the development of training materials, job aids, user guides, and other adoption resources.
• Coordinate and help facilitate training sessions, workshops, and rollout activities.
• Support post-launch stabilization efforts and reinforcement activities.
• Help identify and address knowledge or capability gaps within impacted groups.

Measurement & Continuous Improvement:

Monitor adoption outcomes and support continuous improvement efforts.

Examples of responsibilities:

• Contribute to the tracking of adoption, utilization, and business outcome metrics.
• Support the analysis of feedback and performance data to identify improvement opportunities.
• Contribute to updates and reports for project teams and business leaders.
• Support actions that improve user adoption and long-term sustainability of change.

Qualifications

• Bachelor's degree required.
• 2-5 years of experience in organizational change management, business transformation, project management, business analysis, training, communications, or a related field.
• Strong written and verbal communication skills with the ability to engage stakeholders at multiple levels of the organization.
• Ability to analyze problems, synthesize information, and develop practical recommendations.
• Experience supporting technology, process, or organizational transformation initiatives preferred.
• Demonstrated ability to work collaboratively in a fast-paced, cross-functional environment.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

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Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation

$73,987.00-107,576.00 per year

This role is eligible for a bonus that is based on a combination of personal and business performance.