Sr Consultant, Release Management, Integrated Portfolio Services (IPS)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description: Sr. Consultant, Release Management, HFS – Individual Contributor

Summary:  

The role involves working for Northern Trust Hedge Fund Services (HFS), a global fund administrator, specializing in complex hedge funds and alternative asset investments.  The successful candidate will be an ambitious self-starter who has demonstrated the ability to function as an effective and strategic leader/manager in a dynamic, fast paced, and demanding environment.  This individual will have a strong technical background, experience working within the Technology industry and a proven track record of solving business problems.  The role will be a key part of our hedge fund administration business and will be visible to many teams and partners.  

This role is responsible for Release Management within HFS Omnium Change Management team. This team is responsible for coordinating changes ensuring stability for the Omnium Platform. The Release Management role works closely with the Product Owners and Development teams responsible for executing on product-focused visions aligned to Omnium business strategy – optimizing technology sequencing and delivery.  The candidate will need to have the ability to support production releases which may be during standard business hours, afterhours, and/or weekends.

Major Duties:

• Provide release related support for multiple Technology teams
• Confirm that Fixed Versions are created in ADO and that User Stories are associated to the Fix Version
• Coordinate with Release Management and Omnium Support teams for code deployments into INT and Production environments
• Ensure that all test plan and approval/signoff documentation required for Production releases are uploaded into the Release Management tool
• Plan and coordinate pre-release and in-flight release activities; including creating release runbooks (as needed), facilitate preparation calls with key stakeholders, and provide regular stakeholder status updates
• Track release progress, manage risks, and resolve issues that affect release scope, schedule, and quality
• Complete post release activities such as the closure of INT and PROD ServiceNow requests and Release Management UI (Bi-Frost) package cleanup
• Demonstrate leadership throughout the testing cycles; effectively lead meetings, drive agendas, set expectations, hold team accountable for results, be proactive on execution and follow-up on takeaways
• Participate in release retrospectives monthly to identify lessons learned and to foster an environment of continuous improvement for testing and release management workflows
• Identify broken processes and recommend process improvements to streamline and optimize delivery execution
• Use sound judgement to escalate issues appropriately and timely, including solution options and associated impacts to drive effective decision making
• Demonstrate critical thinking to anticipate and connect opportunities and resolve challenges / escalations.
• Demonstrate strong collaboration with others and high emotional intelligence to build productive and strategic relationships
• Self-starter, performs independently with limited coaching, leads peers, and consults with shared services teams across HFS & NT to solve issues

Knowledge / Skills:

• Proven track record of excellent coordination execution
• High attention to detail and acts with urgency
• Excellent oral and written communication skills
• Ability to manage multiple tasks simultaneously and with accuracy
• Ability to run a meeting and drive an agenda  
• Ability to lead employees from various functions to communicate, coordinate work across multiple workstreams, and collaborate in solving problems as one team
• Highly flexible and adaptable to change; capable of being a ‘change agent’ to identify and drive productivity transformation
• Strong analytical, organizational, and problem-solving skills (“solutions-oriented” mindset)
• Client relationship focused (internal relationships)

• Excellent client-service skills and high emotional intelligence (EQ) 

Experience:

• A College or University degree and relevant proven work experience
• A minimum of 3-10+ years of experience; Agile, project coordination or release management preferred
• Experience with Technology, Financial Services, or Alternative Asset Management specific a plus

• Familiarity with Agile tools such as Atlassian and/or Azure DevOps or a willingness to learn

• Familiarity with the Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio) 
• Familiarity with project coordination tools and concepts 
• Familiarity and the ability to utilize formal Agile methodology and frameworks (Kanban and Scrum), principles, techniques, and values for the delivery of new and enhanced applications is a plus

• A genuine desire and capability to work in a fast-paced, professional, inclusive environment which requires teamwork, well-honed problem-solving skills, frequent re-prioritization, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement and best practices 

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Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.