About the role and team
Working as a Sr. Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the complex, high-stakes operational realities our largest enterprise partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving.
The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you.
What you’ll do
- Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
- Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
- Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
- Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
- Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
- Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.
Basic Qualifications
- 6+ years of client-facing experience in account management, customer success, or consulting.
- Proficiency in data analysis and using Excel to drive business judgment and decision-making.
- Proficiency in SQL to independently extract insights from large-scale datasets.
- Experience managing stakeholders across diverse business functions and levels.
- Bachelor’s degree or equivalent practical experience.
- Experience creating detailed execution plans for large-scale projects.
Preferred Qualifications
- Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
- Experience in the technology or food delivery industry managing high-pressure projects.
- Proven ability to influence without authority and navigate complex interpersonal dynamics.
For Chicago, IL-based roles: The base salary range for this role is USD $140,000 per year - USD $155,000 per year.
For Dallas, TX-based roles: The base salary range for this role is USD $140,000 per year - USD $155,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $155,000 per year - USD $172,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber Chicago, Illinois, USA Office
Uber's a hybrid work environment and employees target spending 50% of their time in the office.
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