Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
We are seeking a Sr. Director of Digital Product Management to lead our Digital Experience product portfolio, driving measurable business outcomes through customer-centric innovation.
This leader will be accountable for:
- Defining and executing product strategy aligned to company goals and OKRs
- Prioritizing initiatives that deliver against key business KPIs (conversion, revenue, retention, customer satisfaction)
- Building and scaling high-performing product teams
- Driving operational excellence and standardization across the product organization
- Drive adoption of experimentation and model-driven decisioning, using A/B testing and analytics to continuously improve performance of AI-enabled features
- Leading transformational change in how we discover, build, and deliver digital experiences
- You will operate as a strategic partner to executive leadership and a hands-on leader to your teams—ensuring we are solving the right problems for our customers while delivering meaningful business impact.
Primary Responsibilities:
Product Strategy & Business Impact
- Define and evolve a clear, data-driven product strategy for the Digital Experience domain
- Align roadmaps to company OKRs and KPIs, ensuring measurable impact on growth and customer outcomes
- Drive prioritization frameworks that balance customer value, business impact, and technical investment
- Establish strong product discovery practices to ensure we are consistently working on the highest-value opportunities
Leadership & Team Development
- Lead, coach, and develop a team of Product Directors and Product Managers
- Build a high-performing, outcome-oriented product culture grounded in accountability and continuous improvement
- Set clear expectations for product excellence, including discovery, delivery, and stakeholder communication
- Cross-Functional Leadership
- Partner closely with Engineering, Design, , Merchandising, Analytics, Marketing, and Category Management teams to deliver integrated solutions
- Serve as a key leader in enterprise prioritization and planning, ensuring alignment across business units
- Influence senior stakeholders and drive alignment on tradeoffs, investments, and sequencing
Operational Excellence & Standardization
- Establish and scale best-in-class product management practices, tools, and frameworks
- Drive consistency in how teams define success, measure outcomes, and communicate progress
- Improve organizational efficiency through clear processes, governance, and decision-making models
- Champion a data-informed and customer-obsessed culture across teams
Transformation & Change Leadership
- Lead organizational and product transformation initiatives to modernize how we build and deliver digital experiences
- Introduce and embed modern product operating models (e.g., empowered teams, continuous discovery, outcome-based roadmaps)
- Drive adoption of experimentation, analytics, and iterative delivery practices
- Inspire teams and stakeholders through change with clarity, vision, and execution discipline
Qualifications:
- 15+ years of experience in product management, digital, or related fields
- 10+ years leading and scaling high-performing product teams
- Proven track record of driving business outcomes through digital products in an eCommerce or marketplace environment
- Experience leading cross-functional teams and enterprise-level initiatives
- Demonstrated success driving organizational transformation and operating model evolution
- Strong strategic thinker with the ability to connect customer needs to business outcomes
- Expertise in prioritization, roadmap management, and KPI-driven decision making
- Deep experience with product discovery, experimentation, and data-driven development
- Exceptional stakeholder management and executive communication skills
- Ability to operate at both strategic and tactical levels
- High ownership mindset with a bias for action and results
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Zoro Chicago, Illinois, USA Office
Our headquarters are conveniently located in Downtown Chicago, above the Ogilvie Transportation Center. Zoro employees can choose to work on-site, remotely or hybrid to experience the best of both worlds!
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