Sr. Ecommerce Analyst

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Are you excited by the opportunity to use data and analytics to drive business growth? Do you bring strong business judgment and a passion for ecommerce, digital analytics, and customer behavior? This is a challenging but rewarding role, set in an entrepreneurial environment backed by strong resources and support.

We're looking for a smart, self-driven professional who thrives in a high-visibility position reporting to senior executives. As the Senior Business Analyst for Online Sales, you'll partner with leaders across Sales and Marketing, using behavioral data and digital analytics to drive insights and business action.

WHAT YOU'LL DO 

• You'll support our online sales strategy — what we sell, how we sell it, and at what price. Using data and analytics, you'll help shape pricing page layouts, plan mix, and checkout flows, delivering data-driven recommendations that help the Online Sales team optimize the full funnel.

• You'll test your recommendations, not just make them. As you uncover problem areas and opportunities, you'll implement and measure A/B tests regularly — leveraging full-funnel data from multiple sources, building measurement frameworks, and using statistical tools to determine whether tests succeed.

• You’ll keep Box leadership informed - Executive dashboard creation, KPI monitoring and readouts with leadership, focusing on revenue and growth, will let you steer the performance of ecommerce, keeping the business informed and enabling the right decisions.

• You'll be an owner. This is a senior role that comes with real autonomy — you'll be trusted to drive your work independently. At the same time, you'll have strong support to set you up for success, along with the opportunity to grow and take ownership of high-impact relationships across the business.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• A business thought partner, not just an analyst: You have a proven track record of turning data into insights, recommendations, and strategy that move the business forward.

• A strong analytics skill set: 3+ years in an analytics role, with deep experience in SQL, data visualization (Tableau, Looker, or similar), and querying cloud data warehouses like BigQuery or Snowflake. Experience with digital analytics platforms like Adobe Analytics or Google Analytics is a plus.

• Real ecommerce experience: Hands-on experience with ecommerce strategy and data — pricing and product-market-fit strategy, product mix, funnel optimization, and post-purchase behavior, including feature usage and how it relates to retention and upsell. Familiarity with tools like Salesforce, Amplitude, and Pendo is a plus.

• Testing experience: A track record of identifying opportunities, building testing frameworks across multiple data sources, measuring results to statistical significance, and reporting findings to leadership.

• Agility & autonomy: You’re a problem solver, a collaborator, you know how to get the job done, and you know when to ask for help. Experience in AI tools like Cursor to expedite your work is a plus.

• Effective communication: You communicate confidently across audiences, from web engineers to fellow analysts to executive leadership.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.