Senior Operations Manager, Payments (Hybrid)
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
#BI-Hybrid #LI-Hybrid
Reports to
VP of Operations
About the role
Join Pangea as a Sr. Manager in Payment Operations where you will lead our efforts to expand and enhance our international payments network. In this vital role, you will oversee both inbound and outbound money transfer operations, driving optimization through strategic partnerships to improve speed, reduce costs, and enhance customer experiences. You will report directly to the VP of Operations and play a crucial role in combining business development, analysis, relationship management, and risk mitigation to optimize and expand Pangea’s international payments network.
Responsibilities
- Develop and prioritize strategic management plans for partners in consumer cards, banking, international remittance, fraud, compliance, and technology.
- Build and maintain strong relationships with key stakeholders to drive initiatives that align with business goals and enhance customer satisfaction and financial performance.
- Develop in-depth knowledge of inbound consumer payments and outbound money transfers for the company.
- Collaborate with cross-functional teams, including Operations, Finance, Engineering, Vendor Management, and Product departments to ensure operational excellence.
- Lead and negotiate vendor contract extensions and manage significant new contract discussions.
- Work closely with Engineering to identify and resolve technical issues affecting customer experiences.
- Lead a team of 3-4 direct reports responsible for uncovering partnership and cost-saving opportunities, managing termination partner relations, and supervising an Operations Manager in charge of risk assessments, holiday and business continuity planning, payment reconciliations, and site reliability.
Requirements
- Bachelor’s degree required; advanced degree or MBA preferred.
- Minimum of 10 years’ experience in operational scaling within a technology-focused company.
- Proven track record in managing and developing a high-performing team.
- Strong experience in managing change and driving efficiency in high-growth environments.
- Experience in the global payments industry, especially in international remittances, is highly desirable.
- Experience managing a P&L is advantageous.
Benefits & Perks:
- Flexible scheduling includes a hybrid work model with in-office days from Tuesday to Thursday and the option to work from home on Mondays and Fridays. Additionally, we offer select fully remote opportunities.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Pangea:
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.
Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers. Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.
As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
