Staffing & Operations Coordinator - IL/WI/IN

Why work at Concerto? What is in it for you?

• Medical, dental, and vision insurance
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Paid Holidays
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

Who Are We?

Concerto Renal Services is an industry leader in sub-acute hemodialysis within a skilled nursing facility and/or long-term care facility. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

Concerto is seeking a Staffing & Operations Coordinator to support our growing regional operations. This role plays a critical part in ensuring consistent staffing coverage, operational efficiency, and seamless support across the market. The SOC partners closely with the Regional Director of Operations (RDO) and Regional Managers (RM) and serves as a key operational resource for the region.

What Will You Do?

• Develop, maintain, and optimize staffing schedules for Patient Care Technicians and Registered Nurses using Concerto’s scheduling software
• Coordinate staffing coverage to address call-offs, open shifts, and urgent operational needs
• Support the development, implementation, and continuous improvement of regional staffing operational processes and systems
• Provide coordination support for regional initiatives and market priorities
• Assist the Regional Director of Operations (RDO) with additional operational, logistical, and administrative tasks as assigned

• Highly organized and able to manage multiple priorities in a fast-paced environment
• Detail-oriented with a proactive, “can-do” mindset
• Solutions-oriented with a strong interest in problem-solving
• Comfortable working independently while collaborating across teams

What’s Required?

• Ability to work outside of standard business hours as operational needs require
• Participation in an on-call rotation to support regional staffing and operational needs
• Proficiency in Microsoft Excel, Outlook, and Word
• Strong time management and organizational skills with the ability to prioritize competing deadlines
• High attention to detail with well-developed problem-solving and critical-thinking skills
• Excellent written and verbal communication skills
• Previous experience in scheduling, staffing, and/or administrative support preferred

On Call & Work Expectations (SOC):

• On-call rotation occurs approximately every 10 weeks, covering one full week
  • On-call hours run from Sunday at 8:00 PM through Saturday at 6:00    AM
• Respond to call-offs and staffing gaps, coordinating coverage for designated Illinois, Indiana, and Wisconsin markets only
• Remote role: candidates must reside in IL, IN, or WI
• Certified Patient Care Technician (PCT) required, with the ability to staff clinically across a multi-state region as needed
• Required to support staffing coverage during operational or staffing crises
• Regular travel (up to 3x per week) within assigned markets

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.