Strategy & Operations Analyst

Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.

Job Summary

The Analyst, Strategy & Operations supports business growth through data-driven analysis, operational improvement, and the identification of opportunities to enhance business performance. This role leverages SQL, business intelligence tools, and analytical problem-solving to investigate business trends, evaluate operational performance, and uncover opportunities to improve efficiency and customer experience. The ideal candidate is a highly analytical, detail-oriented problem solver who can independently query and analyze data, translate findings into actionable business insights, and partner with cross-functional teams to support the implementation of impactful solutions.

Key Responsibilities:

• Write and execute SQL queries to extract, transform, and analyze data from multiple sources to answer complex business questions
• Conduct thorough exploratory data analysis to identify trends, patterns, anomalies, root causes, and opportunities to improve business performance
• Develop data-driven recommendations to improve operational efficiency, customer experience, product performance, and business outcomes
• Build and maintain reporting, dashboards, and performance metrics to monitor key business objectives and identify areas requiring further investigation
• Analyze business performance across customer acquisition, engagement, conversion, servicing, and other operational areas to uncover opportunities for growth and improvement
• Translate analytical findings into clear insights, recommendations, and presentations for business stakeholders
• Monitor results following process changes or product launches, assess performance against expectations, and identify opportunities for continued improvement
• Ensure analytical outputs are accurate, well-documented, and reproducible, with appropriate validation of data quality and assumptions

Ideal Candidate Will Have: 

• 1+ year of experience in data analytics, business analysis, strategy and operations, management consulting, or a highly analytical role in a fast-paced environment
• Strong SQL skills, including the ability to independently write complex queries
• Strong attention to detail, with a commitment to data accuracy, validation, and analytical rigor
• Demonstrated ability to perform thorough exploratory data analysis, investigate root causes, validate hypotheses, and derive actionable insights from large datasets
• Strong analytical and quantitative problem-solving skills, with the ability to structure ambiguous business questions and determine the appropriate data and methodology to answer them
• Ability to communicate complex analytical findings clearly and translate data into practical business recommendations
• Ability to work independently, manage multiple analyses, and collaborate effectively with cross-functional teams
• Prior fintech, payments, lending, or financial services experience is preferred

Benefits & Perks:

• Flexible Paid Time Off
• Health Benefits with generous medical, dental and vision insurance plans
• 401(k) with matching contribution
• Paid Family Leave
• Annual Wellness & WFH Subsidies
• Employee Referral Program
• Remote first culture with convenient downtown office in the heart of the city

IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.