Supply Chain Training Manager

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The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new-hire’s (Selectors & Drivers) first 90-days. The Supply Chain Training Manager contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations.
In conjunction with Market Operations Leaders, this role mentors lead trainers & new hires during a multi-week training program and is responsible for overseeing the assimilation, onboarding, and assessment of new talent. The Supply Chain Training Manager leads, supervises, and conducts associate training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data & analytics, and feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Owns execution of warehouse training (classroom & on-the-job) for new Selectors & Drivers during the first 90-days of employment through coaching and mentoring Selector and Driver Trainers and when necessary and delivery training.

• Leads New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).

• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & on-the-job training when Selector/Driver trainers are not available, performing observations, acting as SME on process & milestones and metric tracking/success measurements.

• Provides actionable performance, behavioral feedback and coaching in both classroom and on-the-job environments to trainers and new hires.

• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.

• Analyzes and tracks weekly Trainer’s & Associate’s performance (30/60/90-day milestones) to ensure expectations are met.

• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.

• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.

• Partners with Vice President Operations, Directors, HR, and Supervisors/Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.

• Actively attends and participates in all required routines including but not limited to: UMOS steering, labor planning, and others.

• Reports performance and retention data to HR and L&D while providing training recommendations and strategies based on trends.

• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).

• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.

• Performs all assigned duties for area markets, as needed/requested, which may require travel.

• Performs other duties as assigned by manager.

• Leads the implementation, coordination, and delivery of training programs related to semi-automation systems, equipment, and processes within Supply Chain operations.
• Ensures new and existing associates are trained, certified (where applicable), and proficient in the safe and effective use of semi-automation technologies, including adherence to standard operating procedures and safety requirements

SUPERVISION:

• Direct supervision of all Selector and Driver New Hires (~20 new hires at any given time) during their onboarding (Day 1 – Day 90).

• Market on-the-job Trainers, where applicable.

RELATIONSHIPS

• Internal: VPO, Directors, HR, and Supervisors/Managers, and Supply Chain Associates

• External: Training course vendors and regulatory compliance agencies, as applicable

WORK ENVIRONMENT

• Inside/Outside of Distribution Centers, exposure to heat & cold (freezer & cooler)

• Internal Associate facing

• Travel via air & car (rental)

MINIMUM QUALIFICATIONS

• Two years of training/facilitation experience

• One year experience overseeing a workforce   

• Strong leadership, communication, and people development skills

Education

• High School diploma or equivalent

PREFERRED QUALIFICATIONS

• College degree

• Training/facilitation experience in a Supply Chain and/or Warehouse environment

• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment

• Strong facilitation, leadership, communication, engagement, and development skills

• Ability to compile and interpret operational metrics

• Broad knowledge of warehouse operations, methods, and procedures

• Strong computer skills with proficiency in PowerPoint, Word, Excel and Access

• Familiarity with inventory control, OSHA, HAACP and other regulatory requirements

• PIT experience

PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND - CONTINUOUSLY

WALK - CONTINUOUSLY

DRIVE - CONTINUOUSLY

SIT - OCCASIONALLY

LIFT
1-10 lbs (Sedentary) - OCCASIONALLY

11-20 lbs (Light) - FREQUENTLY

21-50 lbs (Medium) - FREQUENTLY

51-100 lbs (Heavy) - FREQUENTLY

Over 100 lbs (Very Heavy) - NEVER

CARRY
1-10 lbs (Sedentary) - OCCASIONALLY

11-20 lbs (Light) - OCCASIONALLY

21-50 lbs (Medium) - OCCASIONALLY

51-100 lbs (Heavy) - OCCASIONALLY

Over 100 lbs (Very Heavy) - NEVER

PUSH/PULL - FREQUENTLY

CLIMB/BALANCE - FREQUENTLY

STOOP/SQUAT - FREQUENTLY

KNEEL - FREQUENTLY

BEND - FREQUENTLY

REACH ABOVE SHOULDER - OCCASIONALLY

TWIST - FREQUENTLY

GRASP OBJECTS - CONTINUOUSLY

MANIPULATE OBJECTS - FREQUENTLY

MANUAL DEXTERITY - FREQUENTLY

This role will also receive an annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

$65,000 - $105,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***