Support Engineer

Job Description
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) provider. Experiencing consistent annual growth, Pricefx remains committed to stable employment.
We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Kohler, White Cap, Avery Dennison, and Bosch.
With branches in 7 countries and over 35 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission?
Provide professional and timely service and support to customers and colleagues alike so we can help our customers grow their business. Participate and contribute to our family with your skills and personality. And finally, learn and grow in our company.
You will be in charge of...

• Problem-solving on the application layer of our Pricefx products as well as on the platforms (database, java server, integration components), using various debugging tools
• Testing and verifying technical issues on our test platforms, reproduce faults
• Analysis of data streams between our integration engines and customer e-Commerce platforms
• Investigations into various events such as alerts from our Monitoring platforms
• Internal as well as customer dialogue in writing and over the phone
• Remote sessions with customer's experts to progress our investigations
• Designs and develops support systems to monitor application status and entire platform (processor, memory, disk, log errors)
• Identifying generic SW bugs, documenting them and reporting them to our development team
• Helping to perform routine tasks on our customer partitions as part of maintenance and upgrade tasks
• Participating on standby duties during weekends and business holidays
• Maintaining system documentation

What should you have to succeed?
To achieve all this, you need to be patient yet pro-active, gracious yet confident, independent yet cooperative. But mainly eager for challenges because both your soft-skills and technical knowledge will be truly tested in Pricefx!

• Experience of the following is needed:
• Java/Java EE
• Groovy knowledge is an advantage
• DB - experience with one of: MySQL, Postgres, Oracle
• Google Web Toolkit/JavaScript knowledge is an advantage
• HTML
• Linux/Unix
• SaaS support
• Knowledge of AWS would be a plus
• Flexibility
• Analytical skills
• Ability and eagerness to learn
• Excellent communication skills
• Customer orientation
• Bachelor's degree in a technical field (preferred)
• 3+ years of experience (preferred, but not required)

This would make it easier...

• Pricing knowledge and an IT background

• CPQ experience
• SaaS experience
• Familiarity or experience using AI tools (e.g., ChatGPT, Midjourney, image generation tools) in a technical or support context

Schedule & Location

• Location: Chicagoland area preferred; remote candidates in Central Time will also be considered
• Work hours: Central Time (CT) schedule
• Quarterly in-person team meetings
• Weekend shift rotation occurs approximately every 8-9 weeks; when scheduled, you'll receive two alternate weekdays off
• Weekend shifts are paid at time and a half

What will you love about us?
Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum , and ensure fairness in the Gender Pay Gap .
We're also proud to offer some amazing benefits:

• Bring your own device (BYOD) - Monthly $260 IT allowance (laptop, mobile, and internet)
• 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately
• 20 vacation days, 3 free (sick days), 15 public holidays, and 1 additional day off during your birthday month
• Sabbatical program after 5 years of service
• Robust healthcare, dental, and vision coverage with ADP
• 16 weeks of 100% paid maternity leave with a new baby bonus
• Holiday and Referral bonuses

Compensation
The base salary range for this role is $80,000-$100,000 per year, with actual pay to be determined based on experience, skills, and location. This role is also eligible for variable pay targeted at 10% of base salary, with actual payout to be determined in accordance with then-current variable pay policies.
Pricefx is committed to ensuring competitive and equitable compensation practices, including with respect to pay transparency. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.
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