SVP - Operations, Alternative Markets

🚀 Senior Vice President (SVP), Operations, Alternative Markets

📍 Remote | Anywhere in the U.S.

Join our leadership team as the SVP, Operations, Alternative Markets, where you'll drive strategic growth, operational excellence, and market expansion across our U.S. Specialty Markets business.

🌟 What You'll Do

✅ Lead the strategic direction and growth of Alternative Markets
✅ Identify new market opportunities and expand specialty capabilities
✅ Partner with executive leadership to drive business priorities and results
✅ Monitor industry trends, client needs, and competitive insights
✅ Deliver sustainable, profitable growth and exceptional client value
✅ Inspire and develop high-performing teams

🎯 What We're Looking For

✔ Executive-level leadership experience
✔ Proven success driving business growth and operational performance
✔ Strong strategic thinking and decision-making skills
✔ Ability to build relationships and influence across all levels of an organization
✔ Experience in insurance, claims, specialty markets, or related industries preferred

Ready to make a lasting impact and shape the future of Alternative Markets? We'd love to hear from you! 🚀

Responsibilities

• Provide executive leadership and strategic direction for Alternative Markets, establishing long-term priorities and business strategies aligned with Crawford’s overall objectives. Lead the development and execution of strategies designed to strengthen market position, drive profitable growth, and optimize business performance across alternative market segments.
• Evaluate market dynamics, industry trends, competitive activity, client needs, and emerging opportunities to identify areas for expansion, investment, differentiation, and capability development. Translate market insights into strategic initiatives and recommendations for executive leadership.
• Drive growth and business performance across Alternative Markets by partnering with business, sales, operations, and other functional leaders to establish priorities, evaluate opportunities, and execute initiatives that support revenue growth, profitability, client retention, and long-term value creation.
• Establish and maintain strategic relationships with key clients, prospects, industry partners, and other external stakeholders. Serve as a senior executive representative of Crawford and trusted advisor to clients, leveraging market and business insights to strengthen relationships and identify opportunities for growth and expanded partnerships.
• Provide leadership and direction across Alternative Markets, aligning senior leaders and cross-functional stakeholders around strategic priorities. Sponsor initiatives that strengthen organizational capabilities, improve collaboration, and position the business to effectively respond to evolving client and market requirements.
• Evaluate the performance and strategic positioning of alternative market segments and capabilities, utilizing financial, operational, market, and client information to assess results, identify risks and opportunities, and recommend changes to business priorities or investment strategies.
• Provide regular strategic and business performance updates to executive leadership, including market developments, performance against strategic objectives, significant opportunities and risks, and recommendations regarding the future direction of Alternative Markets.

Qualifications

• Bachelor's degree in Business Administration, Finance, Insurance, Risk Management, or a related field.  
• Master's degree preferred.
• A minimum of 12 years of progressive leadership experience in strategic planning, alternative markets, insurance, claims, risk management, professional services, or a related industry, including significant senior leadership experience.
• Proven track record of developing and executing business and market strategies that have resulted in sustainable growth, improved profitability, enhanced market position, or expansion of organizational capabilities.
• Demonstrated experience leading complex businesses, market segments, strategic portfolios, or large-scale strategic initiatives with significant organizational and financial impact.
• Experience partnering with executive leadership and senior functional and business leaders to establish strategic priorities, evaluate business opportunities, and drive execution across multiple areas of an organization.
• Demonstrated experience developing and maintaining executive-level client and external stakeholder relationships and using market insights to identify opportunities for business growth and differentiation.
• Exceptional executive leadership and strategic planning capabilities, with the ability to establish a long-term vision and translate strategy into measurable business results.
• Strong understanding of alternative markets, insurance, claims, risk management, and related industry dynamics, including emerging market trends and evolving client needs.
• Demonstrated business and financial acumen with the ability to evaluate market opportunities, business performance, investments, risks, and strategic alternatives.
• Strong market orientation with the ability to identify opportunities for growth, differentiation, capability expansion, and competitive advantage.
• Exceptional relationship management, communication, negotiation, and influencing skills, with the ability to effectively engage executive leadership, senior clients, business partners, and other key stakeholders.
• Ability to lead and influence across complex organizational structures and align multiple businesses, functions, and senior stakeholders around common strategic objectives.
• Strong analytical and decision-making capabilities with the ability to synthesize complex financial, operational, competitive, and market information into actionable strategic recommendations.
• Ability to operate effectively in a dynamic environment, anticipate changes in the marketplace, and establish priorities that balance near-term business performance with long-term strategic objectives.

#LI-EM3 

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.