Systems Engineer I

What You'll Do:

• Performs server configuration, implementation, maintenance and support in line with IT security and audit policies 

• Responsible for the integrity, resilience and security of assigned systems 

• Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.  

• Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures. 

• Helps superiors with trouble-shooting of system, network and voice hardware and software problems 

• May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center 

• Assists with assessing new technologies which may be appropriate to the mission of the company 

• Helps and supports analysts with process and procedures within the IT department. 

• Provides support for more technically complex issues and problems when escalated from Helpdesk 

• Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products 

• Responsible for providing after hours support and on-site emergency response as needed 

• Trouble-shooting server hardware operating systems and enterprise applications 

• Administration and maintenance of server operating, messaging infrastructure and storage area network 

• Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed 

• Assists with daily backup of server data files, media, and offsite storage administration 

• Fosters a positive team environment and assists superiors with the direction of team dynamics 

• Ensures confidentiality of internal and external data 

• Performs ad-hoc projects as needed 

• Some travel as needed 

• Other duties as assigned 

What You Need:

• Bachelor’s degree in computer related field or equivalent experience  

• Microsoft Certification or equivalent experience  

• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience 

• 3-5 years on a helpdesk 

• 3-5 years’ experience with 

• Ethernet network environment and peripherals 

• Cisco Unified Communications Solutions; Voice Over IP 

• HP, IBM or Dell servers 

• VMWare or Hyper-V 

• Windows Server 2008 R2 to Windows Server 2016 

• Exchange 2010 to Exchange 2016 or Office 365 

• providing customer service support network monitoring tools 

• Experience with disaster recovery and planning concepts