Vendor Relationship Representative II

What You'll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction 

• Receive and handle customer calls and email requests for services 

• Manage the scheduling and completion of all services assigned by customers 

• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries 

• Identify, research and resolve customer issues using the company’s web-based systems and databases 

• Source new vendors to perform required services, as needed 

• Resolve or escalate all disputes or un-satisfied service confirmations 

• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship 

• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers 

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person 

• Enter information into our database and ensure consistency and accuracy 

• Be able to educate clients on the benefits of the Lessen service offering 

• Resolve most/all client and Affiliate issues without escalation 

• Remain on the queue and address all requests 

• Provide creative solutions to meet client needs and maximize value 

• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client 

• Provide management with recommendations to changes in procedures, as needed 

• Foster a positive team environment 

• Ensure confidentiality of internal and external data 

• Perform ad-hoc projects and other duties as assigned

What You'll Need:

• Associate’s Degree or equivalent work experience (0-2)  

• Previous experience in Customer Service role preferred

• Customer Service – Proficient 

• Verbal Communication – Proficient  

• Written Communication – Proficient  

• Teamwork – Proficient 

• Relationships – Proficient  

• Organizational Awareness – Proficient  

• Learning Agility – Proficient  

• Problem Solving – Proficient  

• Process Orientation – Proficient  

• Prioritization – Proficient