Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Sells SaaS accounting software services by consulting with customers, estimating implementation effort, developing Statements of Work, and guiding sales-to-implementation handoffs. Builds services sales pipelines, supports solution demonstrations, aligns cross-functional teams, manages forecasts and KPIs, and contributes to go-to-market materials. Requires accounting software knowledge, consultative selling ability, project estimation expertise, and experience drafting and negotiating SOWs.
Top Skills:
Accounting SystemsBlacklineCrm ToolsProject Management SoftwareSaaS
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Leads LogicMonitor’s U.S. Public Sector sales organization across Federal, State, Local, and Education markets. Responsibilities include managing approximately seven Account Executives, owning bookings and revenue performance, developing growth strategies, forecasting, pipeline management, complex enterprise sales execution, talent development, partner relationships, and executive engagement. The role also establishes AI-enabled sales workflows and represents the company with government customers, channel partners, and industry organizations.
Top Skills:
AIAi-Enabled Sales TechnologiesAiopsAutomationCloud InfrastructureObservability
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Manage and optimize full-funnel paid social campaigns across Meta, Reddit, Pinterest, and TikTok. Responsibilities include campaign setup, targeting, budget pacing, testing, QA, reporting, performance analysis, and optimization. The role partners with Creative, Marketing, Data, and Analytics teams to develop strategies, measure incrementality and attribution, translate campaign results into actionable insights, and identify opportunities to improve customer acquisition, efficiency, and growth.
Top Skills:
AttributionConversions Api (Capi)ExcelIncrementality TestingMarketing Mix ModelingMetaPinterestRedditServer-To-Server IntegrationsTiktok
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
