Analyze and optimize hotel telecommunications systems, provide 24x7 escalation and after-hours support, manage telecom vendors, and support provisioning and implementation of Avaya/Mitel phone systems. Lead project management for new hotel openings, system transitions and switch replacements, and ensure corporate telecom standards and global customer support.
Company Description
Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.
Job DescriptionTitle : Telecommunication Analyst
Location : Chicago, IL
6 Months Contract to Hire
Job Description:
Responsibilities:
- Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits).
- Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.
- Assist in managing telecom vendors.
- Provisioning support of Corporate telephone systems including Avaya and Mitel telephony systems.
- Assist with the implementation of Corporate telecommunications standards.
- Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.
- Project management of telephone system switch replacements for existing hotels.
- Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.
Requirements:
- Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.
- Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.
- Programming experience with Avaya, Mitel, and other hospitality centric telephone systems.
- Familiar with data/voice networking including firewalls, network switches and terminology.
- Experience with different call accounting and voicemail systems
- Good communication and documentation skills.
- Adaptability to new and emerging technologies.
- Able to work independently.
- Ability to travel up to 40% of the month.
Titles: Telecom Engineer, Telecom Analyst, Telecommunication Analyst, Telecommunication Engineer, Voice Engineer,
Skills : Avaya, MItel, Voice,
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