Analyze and optimize hotel telecommunications systems, provide 24x7 escalation and after-hours support, manage telecom vendors, and support provisioning and implementation of Avaya/Mitel phone systems. Lead project management for new hotel openings, system transitions and switch replacements, and ensure corporate telecom standards and global customer support.
Company Description
Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.
Job DescriptionTitle : Telecommunication Analyst
Location : Chicago, IL
6 Months Contract to Hire
Job Description:
Responsibilities:
- Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits).
- Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.
- Assist in managing telecom vendors.
- Provisioning support of Corporate telephone systems including Avaya and Mitel telephony systems.
- Assist with the implementation of Corporate telecommunications standards.
- Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.
- Project management of telephone system switch replacements for existing hotels.
- Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.
Requirements:
- Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.
- Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.
- Programming experience with Avaya, Mitel, and other hospitality centric telephone systems.
- Familiar with data/voice networking including firewalls, network switches and terminology.
- Experience with different call accounting and voicemail systems
- Good communication and documentation skills.
- Adaptability to new and emerging technologies.
- Able to work independently.
- Ability to travel up to 40% of the month.
Titles: Telecom Engineer, Telecom Analyst, Telecommunication Analyst, Telecommunication Engineer, Voice Engineer,
Skills : Avaya, MItel, Voice,
Similar Jobs
.png)
Hardware • Other • Appliances
Leads operations for a highly technical, regulated manufacturing site, overseeing production, planning, engineering, maintenance, logistics, purchasing, and production control. Owns staffing, P&L, productivity, profitability, quality, customer delivery, and operational performance. Drives Lean transformation through 5S, Kaizen, Kanban, value stream optimization, and continuous improvement. Develops teams, manages organizational change, partners with executives and customers, and ensures compliance and business growth.
Top Skills:
5SAutomation EquipmentHigh-Tech MoldingKaizenKanbanLean Daily ManagementLean ManufacturingPrecision ManufacturingStandard WorkValue Stream MappingVisual Management
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Own the architecture and multi-year roadmap for CrowdStrike’s global IP and optical backbone. Lead traffic engineering, capacity planning, demand forecasting, hardware and vendor strategy, cloud connectivity, automation, infrastructure-as-code, telemetry, and AI-assisted network operations. Drive initiatives from funding through implementation and operational stewardship, serve as a senior incident escalation resource, influence executive stakeholders and vendor roadmaps, and mentor senior engineers. The role requires large-scale backbone expertise, optical transport knowledge, cloud networking experience, FedRAMP exposure, and U.S. citizenship or Green Card status.
Top Skills:
400G800GAi ModelsAlien WavelengthsAnsibleAristaAWSAzureCdnCerebrasCi/CdCiscoCoherent OpticsContainersCoreweaveDatabasesDdos MitigationDispersion ManagementDwdmEdfaFedrampGCPGitopsInfineraIp/MplsIs-IsJuniperMessage QueuingMp-BgpMpls-TeNokiaOciPe/P ArchitecturesRaman AmplificationRoadmSegment RoutingSr-MplsSrv6Telemetry AnalyticsTerraformVirtualizationVrfs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Assess customers’ Falcon environments, identify security-posture gaps, recommend remediation, and contact customers regarding standards misalignment. Document and resolve issues within SLAs, produce service reports, coordinate troubleshooting with support and internal teams, and promote customer satisfaction. The role requires cybersecurity experience, threat detection and incident response knowledge, operating-system proficiency, strong customer communication, and the ability to use AI technologies to improve workflows and decisions.
Top Skills:
Ai TechnologiesCis Critical Security ControlsCloud Controls MatrixCrowdstrike Falcon CompleteIso 27001/2LinuxmacOSMdr/XdrMitre Att&CkNist Cybersecurity FrameworkPci DssSIEMUebaWindows
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
