VP, Quality Engineering (L12)

Job Description:

Role Title: VP, Quality Engineering (L12)

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Role Summary/Purpose:

This Role will be a QE Leadership role within the Partner & Product Integration and will play a key role in ensuring that the SYF Testing Standards are being adhered to, to deliver high quality products in a timely manner to improve customer journeys at an optimal cost. The individual will lead a team of Test Architects/Leads and collaborate with cross functional and geographically distributed teams for a given Portfolio(s). This position will require expertise in defining Test architecture, quality standards, key metrices, processes, and delivering Continuous Improvement Initiatives which will upgrade the Quality of the products.

Key Responsibilities:

• Lead a team of Test and Automation Architects/Leads focused on Testing Effectiveness and Automation testing, fostering a culture of innovation, collaboration and continuous improvement.

• Responsible for ingraining quality as a core discipline into every aspect of the software development lifecycle.

• Responsible for design, implementation and enhancements of testing frameworks and tools with an emphasis on test automation, continuous integration, and delivery.

• Collaborate with cross functional teams to integrate quality processes into all stages of software development life cycle from requirements to post release support and work closely with them to ensure customization as required and compliance.

• Utilize data driven insights to monitor quality indicators, track trends, and provide support to the Teams to proactively resolve any potential risks/issues.

• Establish and maintain policies, procedures and standards across all stages of software development lifecycle.

• Work with geographically distributed teams and ensure that set standards are adhered to.

Required Skills/Knowledge:

• 5+ years of experience in successfully leading and maturing high performing quality engineering teams.

• Solid understanding of software development, Agile and SAFe methodologies with associated tools

• At least 4+ years of experience with CI/CD pipelines and tools, e.g. Jenkins, Cloud bees, etc.

• Proficiency and working knowledge of multiple automation testing tools and frameworks.

• Exceptional communication and interpersonal skills, with the ability to collaborate across various teams and influence stakeholders at all levels.

• Strong program management skills with the ability to prioritize tasks and meet timelines.

• Proven track record of dealing with ambiguity, translating vision to clear actions and tracking large organizational initiatives as a program to completion is a must.  

Desired Skills/Knowledge:

• Demonstrate ability to drive standards and process improvements across complex organizations and teams of varying levels of maturity

• Proficiency in Process governance and risk compliance when it comes to Testing Standards

Eligibility Criteria:

Bachelor’s degree and a minimum of 10+ years of Leadership experience in Quality Assurance  or in lieu of a degree 12+ years of relevant experience

Work Timings: 2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L10+ Employees can apply.

Grade / Level : 12

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