Maintain and troubleshoot Zoho, RingCentral, Doxy, and other IT systems; manage user onboarding and offboarding; update website content and chatbot functionality; monitor digital properties for security threats; resolve calendar synchronization issues; and support social media, review monitoring, surveys, and mass email campaigns.
This is a remote position.
Our client is looking for a Web IT System Admin to oversee, enhance, and troubleshoot their existing technology infrastructure and digital platforms. Operating in the behavioral healthcare sector, they have successfully expanded their outpatient psychiatric services across multiple regional locations over the past few years. In this position, the specialist will manage core business applications, website maintenance, cybersecurity protocols, and user support to ensure seamless daily operations for providers, staff, and patients.
- Administer, maintain, and troubleshoot company IT infrastructure, software platforms, email accounts, user permissions, multifactor authentication (MFA), and account recovery processes.
- Keep an organized, secure master inventory of IT systems, administrator credentials, software licenses, vendor accounts, service subscriptions, receipts, and renewal timelines.
- Manage the organization's suite of Zoho applications, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, and Sign, while building and troubleshooting digital forms, templates, workflows, and automations.
- Develop, customize, maintain, and troubleshoot the company website using HTML, CSS, and JavaScript, ensuring responsive layouts across desktop and mobile devices.
- Oversee website hosting, domain registrations, DNS configurations, SSL certificates, content updates, embedded scripts, online scheduling tools, and chatbot integrations.
- Monitor websites and internal systems for suspicious activity, phishing attempts, and potential cyberattacks, coordinating incident response, backups, and security remediation with external vendors when necessary.
- Administer and support approved AI platforms—such as ChatGPT, Claude, Microsoft Copilot, and Google Gemini—by creating AI-assisted workflows, guiding staff on responsible usage, and ensuring strict compliance with privacy and HIPAA standards where no protected health information (PHI) is entered into unapproved tools.
- Manage RingCentral telecommunications, including user extensions, phone configurations, call routing, voicemail setups, and vendor support coordination.
- Provide technical support and access management for healthcare platforms, including eClinicalWorks (eCW), Doxy, insurance payer portals, EAP referral calendars (such as Lyra and ComPsych), Zocdoc, and Psychology Today.
- Coordinate social media account administration, publish approved updates, send mass email campaigns or surveys, and monitor online reviews while strictly protecting patient confidentiality.
- Execute end-to-end technical onboarding and offboarding for staff and healthcare providers across all internal systems, distribution groups, calendars, and portals.
- Document system configurations, technical procedures, integrations, and recovery workflows so that operational continuity never depends on a single individual.
Requirements
- Hands-on experience in website maintenance and enhancement, IT support or systems administration, basic social media management, working with remote international teams, Zoho administration, and RingCentral management.
- Working proficiency in HTML, CSS, JavaScript, and website hosting or domain troubleshooting (such as GoDaddy).
- Proven experience managing user access, account security, staff onboarding and offboarding, and cybersecurity practices including MFA, phishing prevention, data security, and backups.
- Strong proficiency in troubleshooting, organization, technical documentation, system integrations, workflow automation, and AI tools.
- High level of spoken and written English communication skills.
- A reliable technical setup and a dedicated schedule with no competing work commitments.
- Prior healthcare industry experience, including familiarity with HIPAA compliance and troubleshooting EHR/EMR platforms (with eClinicalWorks and Doxy experience considered ideal).
- Proactive, self-motivated mindset with a high degree of transparency and accountability.
Benefits
- Full-time dedication.
- 100% remote work environment.
- Opportunity to manage diverse technologies and drive operational improvements within an expanding multi-location healthcare practice.
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