Top eCommerce Customer Success & Experience Jobs in Chicago, IL

The Education Consultant at CDW will support Edu clients with SaaS tools, ensuring effective deployment and customer engagement through onboarding and training. This remote role requires strong technical skills and exceptional customer service.

The Senior Manager, CRM will define and execute lifecycle marketing for a new consumer product, focusing on customer acquisition, retention, and program design. The role requires collaboration with cross-functional teams and analysis of customer behavior to optimize marketing strategies.

The Senior Business Consultant will activate enterprise clients using the Quantum Metric platform, delivering training, insights, and ongoing support to achieve digital goals.

The Senior Support Operations Analyst will enhance CS infrastructure through technical solutions, manage support tools, and improve operational efficiency with data insights.

The Senior Account Director will manage client relationships, drive account growth, ensure service quality, and deliver strategic digital initiatives in financial services.

As a Customer Care Specialist, you will engage with customers through various channels, moderate online communities, and improve customer experiences. You'll also handle social media feedback and support lifecycle messaging.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Support Engineer I acts as the first point of contact for customers, resolving technical issues, and ensuring an excellent customer experience with Cleo software.

The Account Manager oversees affiliate and restaurant relationships, focusing on maximizing platform utilization, ensuring satisfaction, and driving growth through strong communication and relationship management. Responsibilities include performance monitoring, problem solving, and cross-functional collaboration.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.